Published: 16 June 2025
Registered Centrepay businesses must comply with the Centrepay Policy and Terms. This includes refunding overpayments back to your customers.
You should monitor customer in-store accounts to check a positive balance isn’t the result of an overpayment.
As a Centrepay registered business, if you’re aware of an overpayment, you must:
For more information on managing your business with Centrepay, go to Policy, Terms and Guides on the Services Australia website.
This information was printed 17 June 2025 from https://www.servicesaustralia.gov.au/know-your-obligations-centrepay-registered-business. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.