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Older Australians now have more options to help them access and navigate My Aged Care services. Staff in our service centres can give people general information about aged care services. This includes support to use the My Aged Care website and referring people to the My Aged Care contact centre.
We also have Aged Care Specialist Officers available for face-to-face appointments in some service centres. They provide more detailed My Aged Care support.
We’ve created a My Aged Care face-to-face services eKit. You can use it to promote this service in your community.
Download the My Aged Care face-to-face services eKit
In the eKit
You’ll find these resources:
- a guide on how to use the eKit
- a customer factsheet
- a poster
- an article
- talking points
- social media content.
By using the eKit, you agree to reproduce the content in the exact form provided by us. Please don’t change the designs in any way. If you use assistive technology to help someone in your community you may not be able to access the eKit. If this happens, you can read about the My Aged Care face-to-face services or contact My Aged Care through their website.
If your community members need information in their language
If people in your community need information in different languages, we have a translated resource about connecting you to aged care services.
Indigenous language audio recordings
We have audio recordings about connecting you to My Aged Care face-to-face services in 4 Indigenous languages. We have audio recordings on SoundCloud in the following languages:
You can read the transcript.
The audio recordings tell you how we can help you with:
- starting your aged care journey
- accessing aged care services
- looking for help at home
- entering an aged care home.
In some of our service centres we have a free service to give you extra help with your aged care questions. You, your family or a representative can speak to one of our Aged Care Specialist Officers.
We also have qualified interpreters in Aboriginal and Torres Strait Islander languages. People in your community can ask us for an interpreter when they call or visit us.
More information
Read more about My Aged Care face-to-face services.