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Older Australians have options to help them access and navigate My Aged Care services. Staff in all our service centres can give people general information about My Aged Care services. This includes connecting them to specialised assistance, including using My Aged Care’s online, phone and in-person services.
People can book an in-person or video chat appointment with an Aged Care Specialist Officer (ACSO). ACSOs are available in many of our service centres. If you’re a member of a community group, you may be able to have an ACSO visit to speak to your group.
We have a My Aged Care face-to-face services resources, which you can use for promotion in your community.
Factsheets
Use factsheets to provide clear, practical information about My Aged Care face-to-face services. They're designed to help customers and organisations understand our payments and services.
Self-print posters
Print and display these self-print posters to help spread the word about My Aged Care face-to-face services.
Newsletter articles
Use these short articles and key talking points to help share accurate, clear information about My Aged Care face-to-face services in your communications.
Talking points
Use these key talking points to help you share accurate, clear information about My Aged Care face-to-face services in your communications.
Social media tiles
Use these social media tiles on your social media platforms to spread the word about My Aged Care face-to-face services.
By using these resources, you agree to reproduce the content in the exact form provided by us. Please don’t change the designs in any way. If you use assistive technology to help someone in your community, you may not be able to access the resources. If this happens, you can read about the My Aged Care face-to-face services or contact My Aged Care through their website.
If your community members need information in their language
If people in your community need information in different languages, they can ask us for an interpreter when they call or visit us. We also have qualified interpreters in Aboriginal and Torres Strait Islander languages.
More information
Read more about My Aged Care face-to-face services.