Business structures
Your business structure may affect your and your partner’s payments from us.
Asset hardship provisions
We may stop, reject or reduce your payment because of the assets test. If this is the case, you may be able to apply under the asset hardship provisions.
Reciprocating jurisdictions and residency for child support
We have arrangements for child support with a number of countries. We call these reciprocating jurisdictions.
Private trusts and companies
If you’re part of a private trust or company, we need to know your share of the income and assets.
Income from outside Australia
Income you get from outside Australia can count in your income test.
Comprehensive Compliance Assessment
An assessment to find out why you haven’t been meeting your mutual obligation requirements.
Help in your language
We can help you with translated information or you can talk to a service officer who speaks your language.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Newly arrived resident's waiting period
If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.
Travel outside Australia rules for Special Benefit
There are rules about when you can get your Special Benefit when you travel outside Australia.