What Multicultural Service Officers do
Our Multicultural Service Officers work with multicultural community groups, staff and other government departments.
Support for people in Australia from Israel and the State of Palestine
If you have been affected by the conflict, we can help you with payments and support while you’re in Australia.
Business structures
Your business structure may affect your and your partner’s payments from us.
Asset hardship provisions
We may stop, reject or reduce your payment because of the assets test. If this is the case, you may be able to apply under the asset hardship provisions.
Reciprocating jurisdictions and residency for child support
We have arrangements for child support with a number of countries. We call these reciprocating jurisdictions.
Income from outside Australia
Income you get from outside Australia can count in your income test.
Comprehensive Compliance Assessment
An assessment to find out why you haven’t been meeting your mutual obligation requirements.
Help in your language
We can help you with translated information or you can talk to a service officer who speaks your language.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Newly arrived resident's waiting period
If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.