Unsubscribe from electronic messaging
If you don’t want to get electronic messages from us, you can unsubscribe at any time.
Change how you get electronic messaging
You can change how you get electronic messages from us at any time.
Update your electronic messaging contact details
If you change your mobile number or email address, you need to tell us straight away.
Move your Income Management and BasicsCard money
Each payday, we pay your regular bills from your Income Management account. Any leftover money is then available for you to use with a BasicsCard.
Income Management and BasicsCard balance limit
You can control how much of your Income Management money goes on a BasicsCard.
Keep your BasicsCard for Income Management safe
It is important to keep your BasicsCard safe. Tell us as soon as you can if your BasicsCard is lost, stolen or damaged, and don’t tell anyone your PIN.
Supporting documents for Youth Allowance
When claiming Youth Allowance there’s information and documents you’ll need to complete your claim.
Travel outside Australia rules for Youth Allowance job seekers
There are rules about when you can get Youth Allowance as a job seeker when you travel outside Australia.
Demerits and penalties for not meeting mutual obligation or participation requirements
Job seekers could get demerits and financial penalties for not meeting mutual obligation or participation requirements.
Capability assessment
An assessment done by us to find out if you’re capable of meeting your current mutual obligation requirements.