- Contact us
- How to get more information from us
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
- Getting aged care services
- Managing your aged care
National Redress Scheme payments and aged care assessments
If you’ve received a payment under the National Redress Scheme, you or your partner can disclose this as an exempt payment for your residential aged care means assessment.
- Continence Aids Payment Scheme
- How to manage your payment
Someone to act on your behalf for the Continence Aids Payment Scheme
You can nominate another person to act on your behalf for the Continence Aids Payment Scheme (CAPS).
- Special Disability Trusts
- How it works
Benefits of Special Disability Trusts
If you have a Special Disability Trust you may get a gifting concession and assets test assessment exemption.
- Top payments
- Aged care calculation of your cost of care
How to manage your aged care costs if you get an aged care calculation of your cost of care
Information about how to manage your aged care costs after you get an aged care calculation of your cost of care from us.
- Top payments
- My Aged Care face-to-face services
How to contact us about My Aged Care face-to-face services
There are different ways to contact us for help with your aged care matters and My Aged Care face-to-face services.
- Top payments
- My Aged Care face-to-face services
How we can help you with My Aged Care face-to-face services
We can help you with information, access and referrals to face-to-face My Aged Care services.
- Top payments
- Continence Aids Payment Scheme
How to apply for the Continence Aids Payment Scheme
Complete the following steps to apply for the Continence Aids Payment Scheme (CAPS).
- Getting aged care services
- Most useful information
Aged care carer or close relative assessment form (SA483)
Use this form to give us your details if you’re a carer or close relative of someone moving into an aged care home.
- Aged care calculation of your cost of care
- How to manage your aged care costs
Changes to your circumstances and aged care costs
We need to know about changes to your circumstances within 28 days of the change occurring.