How to contact us about My Aged Care face-to-face services
There are different ways to contact us for help with your aged care matters and My Aged Care face-to-face services.
Residence descriptions
You usually need to be an Australian resident or hold a specific visa type to get a Centrelink payment or concession card.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Authorising a person or organisation to enquire or act on your behalf form (SS313)
Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.
Public holiday closures for Easter
Your Centrelink payment and reporting dates may change due to the upcoming public holiday.
Aged care carer or close relative assessment form (SA483)
Use this form to give us your details if you’re a carer or close relative of someone moving into an aged care home.
Someone to act on your behalf for the Continence Aids Payment Scheme
You can nominate another person to act on your behalf for the Continence Aids Payment Scheme (CAPS).
National Redress Scheme payments and aged care assessments
If you’ve received a payment under the National Redress Scheme, you or your partner can disclose this as an exempt payment for your residential aged care means assessment.
Special Disability Trust form (MOD SDT)
Use this form to establish a Special Disability Trust for somone with a severe disability.
How a Special Disability Trust works
A Special Disability Trust can have 1 principal beneficiary who meets the eligibility criteria.