How to contact us

You can contact us for help with your aged care matters. There are different ways to contact us, depending on what help you need. You can also contact My Aged Care for help.

Getting general aged care information

If you need help finding general information about government-funded aged care services, you can either:

• go to the My Aged Care website
• visit any Services Australia service centre.

You can book a free face-to-face appointment in a service centre by:

• using the Express Plus Centrelink mobile app
• using your Centrelink online account through myGov
• calling the Aged Care Line.
• visiting a service centre.

If you’ve booked your appointment online, you can also make changes or cancel your appointment online. You can do this using your Express Plus Centrelink mobile app or your Centrelink online account through myGov.

If you didn’t book online you can manage your appointment by calling the Aged Care line or at a service centre.

Getting specialised aged care information

If you need more in-depth information about aged care services you can either:

• talk to an Aged Care Specialist Officer either in person if there’s one in your area, or using video chat
• contact My Aged Care.

Find out more about Aged Care Specialist Officers and how to book an appointment.

Complaints and feedback

Your feedback helps us improve our services. You can make a complaint about the service or care you’ve received. You can also make suggestions or leave a compliment.

There are different ways to do this for My Aged Care services, depending on which service you have feedback on.

Giving feedback on our My Aged Care face-to-face services

To give feedback about one of our service officers or Aged Care Specialist Officers, you can submit a complaint or feedback to us.

Giving feedback on other My Aged Care services

To provide feedback about other My Aged Care services, you can make a complaint to My Aged Care.