Centrepay complaints and feedback
Find out how you can make a complaint or give feedback about Centrepay.
Repayments due to periodic compensation
If you get a back payment of periodic compensation, we may have overpaid you. If so, you’ll need to pay us back.
When you’re in financial hardship for Centrelink compensation recovery
There is help available if you’re in financial hardship during your preclusion period.
How preclusion periods affect a Low Income Health Care Card for Centrelink compensation recovery
You could get a Low Income Health Care Card during your preclusion period.
Repayments due to lump sum compensation
When you get a compensation lump sum, you may need to repay us a charge for your income support payments.
Payments and services it affects for Centrelink compensation recovery
If you or your partner get periodic compensation, it may affect income support payments and services you get from us. It may also affect other payments or cards.
How to update your compensation income
If your periodic compensation payment changes, tell us by calling your normal payment line.
Paid Parental Leave scheme changes
There are some changes if you get Paid Parental Leave. You now get superannuation paid on your Parental Leave Pay.
Who can get Nth Qld Rainfall and Flooding, December 2025 to January 2026 - Disaster Recovery Allowance
You must meet eligibility rules to get Disaster Recovery Allowance (DRA).
Report fraud or an IT security risk
If you believe someone may be committing fraud or there’s cyber security system risk in our online systems, you should report it.