Most useful information

1. Aged care calculation of your cost of care
2. How to apply online

Supporting documents for an aged care calculation of your cost of care

When applying for an aged care calculation of your cost of care, you’ll need to give us some supporting documents.

1. Top payments
2. Agents and Access Points

Agents and Access Points - How we can help

What you can do at Agents and Access Points.

1. Family Tax Benefit
2. How much you can get

Family Tax Benefit Part B payment rates

The amount of Family Tax Benefit (FTB) Part B we’ll pay you depends on the age of your youngest child and your income.

1. Natural disaster
2. Natural disaster support

Understanding government disaster support

The Australian Government and state and territory governments work together to provide support if you’re affected by an eligible natural disaster event.

1. Information about Robodebt
2. Robodebt class action

Robodebt class action settlement

The first robodebt class action settlement was approved in June 2021. Settlement payments were made in September 2022.

1. Caring for someone
2. Most useful information

Exemptions from mutual obligation requirements for principal carers

We can grant principal carers temporary exemptions from their mutual obligation requirements in some family situations.

1. Centrelink self service
2. Centrelink online account

Payments you can claim with Centrelink online account

You can claim most payments online.

1. How to balance your payment
2. Balancing Family Tax Benefit

When we balance your Family Tax Benefit

We start balancing your Family Tax Benefit (FTB) from July.

1. Centrelink self service
2. Centrelink online account

What details you can view and update using your Centrelink online account

You can view, update or add information using your online account.

1. Income and assets tests
2. Income

Lump sums while on income support

A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.