What you can do

Manage your Medicare online account

You can:

• make and track a claim
• view your Medicare claims history
• view your care plan history
• view or save your proof of vaccination
• update your address, bank details or other personal details
• manage your Medicare card and the people on it
• view a digital copy of your card
• manage your organ donation decision
• check your Medicare Safety Net balance and confirm your family details
• check your child’s eligibility for the Child Dental Benefits Schedule
• enrol your baby in Medicare
• apply for the Continence Aids Payment Scheme
• register for MyMedicare.

Managing more than one Medicare card number

You may be listed on more than one Medicare card number. You may have your own Medicare card and still be listed on either:

• your parent’s Medicare card
• your former partner’s Medicare card.

If you’re listed on more than one Medicare card number, you can manage them in your online account.

You can:

• select and change the preferred card number you use to access your online account
• access your other Medicare cards
• leave your other Medicare card, if you no longer need to be on 2 cards.

Learn how to manage multiple Medicare cards using your online account.

To find out more about the other Medicare card you’re on phone the Medicare program.

View your statements

You can view, download and print:

• Medicare claims history statement for yourself for the last 3 years for your current card
• Medicare claims history statements for children under 14 listed on your current Medicare card
• Care plan history statement for yourself for the last 2 care plan periods for your current Medicare card
• Care plan history statement for children under 14 listed on your current Medicare card
• Australian Immunisation Register history statements for you or your children under 14 listed on your current Medicare card
• unverified payments statement for the last 2 years
• Continence Aids Payment Scheme payment history for the last 5 years.

If you need claims information past 3 years for a current card or from a past card, complete a Request for Medicare claims information form.

You can use your immunisation history statements as proof of vaccinations.

Read more about understanding your Medicare Claims History Statement.

Get your letters online

After you’ve set up your Medicare online account, we’ll start sending letters to your myGov Inbox. We’ll stop sending them by post. We may still send some mail to you in the post such as your new Medicare card.

When we send you a letter online, you’ll get an email or SMS from myGov. It’s best to save or print them if you want to keep them for longer.

Changing how you get your letters

If you want to get all your letters by post again, you can do this through your Medicare online account.

1. Sign in to myGov or the myGov app and select Medicare.
2. Go to your Medicare online account.
3. Select Letter delivery preference.
4. Select Change delivery preference.
5. Check your postal and residential addresses are correct, then select Confirm addresses.

Sign in to myGov

You can also call the Medicare program to change your preference.

We’ll automatically stop sending letters to your myGov Inbox if you either:

• cancel your Medicare online account
• unlink your Medicare online account from your myGov account.

When you unlink your account, you won’t be able to see any letters from us in your myGov Inbox. If you relink, you’ll be able to see them again.