What you can do

Manage your Medicare account

You can use your account to:

• make a claim
• update your address, bank details or other personal details
• order a new Medicare card or an extra card for your family
• view a digital copy of your card
• manage your organ donation decision
• check your Medicare Safety Net balance
• check your child’s eligibility for the Child Dental Benefits Schedule
• enrol your baby in Medicare.

When you set up your Medicare online account, you can also use the Express Plus Medicare mobile app.

Access your statements

With a Medicare online account, you can access and print your:

• Medicare claims history statements for the last 3 years
• Australian Immunisation Register history statements for yourself or your child under 14
• unverified payments statement for the last 2 years.

Get your letters online

When you’ve set up your Medicare online account, we’ll send your eligible letters to your myGov inbox. This means we’ll stop sending them by post. Keep in mind, we may still send some other letters to you in the post.

When we send you a letter online, you’ll get an email or SMS from myGov. You can store your letters in your inbox for 90 days. It’s best to save or print them if you want to keep them for longer.

Changing how you get your letters

If you want to get all your letters by post again, you can do this through your Medicare online account.

1. Sign in to myGov to access your Medicare online account.
2. Select Medicare letters online.
3. Change your letter preference and Submit.

You can also call the Medicare general enquiries line to change your preference.

We’ll automatically stop sending letters to your myGov inbox if you either:

• cancel your Medicare online account
• unlink your Medicare online account from your myGov account.

When you unlink your account, you won’t be able to see any letters from us in your myGov inbox. If you relink, you’ll be able to see them again.