How to claim

Complete the following steps to claim Family Tax Benefit. Before you start, check if you can get it.

1: Family Tax Benefit – guide to claim

We’ll guide you through the claim process.

If you claim fortnightly, read about your payment choices.

If you claim a lump sum, you need to claim before 30 June of the next financial year. Read about the time limits for submitting lump sum claims.

Before you start, check if you’re eligible for Family Tax Benefit.

2: Do you have a Family Tax Benefit claim in progress?

You may need to supply supporting documents to progress your claim.

We’ll let you know the result of your claim. We'll send a message to your myGov Inbox.

If you don't get electronic letters, we'll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to review our decision.

We can help if you’re in crisis or need special help while we process your claim.

Sign in to myGov

4: Are you claiming Family Tax Benefit for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you are claiming for must nominate you to be their Correspondence Nominee.

6: Do you want to claim online?

The easiest way to claim is online.

7: Adding a Nominee arrangement

You need to have an arrangement in place to claim on someone else’s behalf.

The person you are claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.

8: Do you have a myGov account?

9: You can claim over the phone or by post

If you can’t claim online, call us on the families line.

You can also print and complete the following forms and return them by post:

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

We'll contact you if we need more details.

We'll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know:

  • when you’ll get your first payment
  • how much you’ll get.

To track your claim you can use either:

  • the Centrelink mobile app
  • your Centrelink online account through myGov.

If you don’t agree with our decision call the families line.

If you still don’t agree, you can ask us to review our decision.

11: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

12: Create a myGov account and link to Centrelink

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one. To link Centrelink you need a Centrelink Customer Reference Number (CRN). You can get a CRN online by proving your identity through myGov and entering some details about you. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

Follow these steps:

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you.
    Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.
  7. Select Continue from the Government support for Coronavirus banner.

If you have a Customer Reference Number (CRN)

  1. Select I have a CRN.
  2. Follow the prompts to link Centrelink to your myGov account. Select Centrelink from your linked services to go to your Centrelink online account.

If you don’t have a CRN

  1. Select I need a CRN.
  2. If you don’t have or know your CRN, you’ll need to prove your identity through myGov. You’ll also need to enter some details specific to you to link Centrelink to myGov. Follow the prompts and we’ll check your details with our records. You can then go to your Centrelink online account.

Go to myGov

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Payment and Claims from the menu, then Claims, then Make a claim.
  3. Select Get started from the Families category.
  4. Select Apply for Family Assistance (including Paid Parental Leave).
  5. Start your claim and answer the questions about your situation.
  6. Review and submit your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

14: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your CRN, select No.

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Payment and Claims from the menu, then Claims, then Make a claim.
  3. Select Get started from the Families category.
  4. Select Apply for Family Assistance (including Paid Parental Leave).
  5. Start your claim and answer the questions about your situation.
  6. Review and submit your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Sign in to myGov

16: Sign in to myGov and prove your identity to link Centrelink

To claim a payment you need a Centrelink Customer Reference Number (CRN) and a Centrelink online account linked to myGov. You can get a CRN online by proving your identity through myGov and entering some details about you. We’ll check if you already have a CRN or create one, and link Centrelink to your myGov account.

Follow these steps:

  1. Sign in to myGov.
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN.
  3. Follow the prompts to enter your identity details.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll create a Centrelink online account and link to your myGov account.

You’ll need 1 of these documents:

  • current Australian passport
  • Australian birth certificate
  • Australian citizenship certificate
  • current Australian passport
  • Australian visa.

You’ll also need 1 of these documents:

If you can’t prove your identity online to get a CRN, call us on the Families line.

Sign in to myGov

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create an online account for you and link Centrelink to your myGov account.

Follow these steps:

  1. Sign into myGov then select Continue from the Government support for Coronavirus banner. Then select I need a CRN
  2. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  3. Select Centrelink from your linked services to go to your Centrelink online account.
  4. Select Get Started from the Families menu.
  5. Select Apply for Family Assistance (including Paid Parental Leave).
  6. Start your claim and answer the questions about your situation.
  7. Review and submit your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Payment and Claims from the menu, then Claims, then Make a claim.
  3. Select Get started from the Families category.
  4. Select Apply for Family Assistance (including Paid Parental Leave).
  5. Start your claim and answer the questions about your situation.
  6. Review and submit your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Payment and Claims from the menu, then Claims, then Make a claim.
  3. Select Get started from the Families category.
  4. Select Apply for Family Assistance (including Paid Parental Leave).
  5. Start your claim and answer the questions about your situation.
  6. Review and submit your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

20: Identity documents

You’ll need 1 of these documents:

  • current Australian passport
  • Australian birth certificate
  • Australian citizenship certificate
  • Australian visa.

You’ll also need 1 of these documents:

  • Australian driver licence
  • Department of Immigration issued ImmiCard
  • Australian Citizenship by Descent Certificate.

We may need more identity information at a later date. We’ll contact you in the future to let you know what we need.

If you can’t establish your identity or get a CRN online, you can call us on the Families line.

Follow the next steps:

  1. Sign in to myGov and go to Centrelink.
  2. Select Make a claim or view claim status from your homepage.
  3. Select Get started from the Families menu.
  4. Select Apply for Family Assistance (including Paid Parental Leave).
  5. Answer the Eligibility check questions first.
  6. Start your claim and answer the questions about your situation.
  7. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

After you submit your claim online, you’ll get a receipt telling you:

  • the ID number of your claim
  • the date we estimate your claim will be complete.

To track your claim you can use either:

  • the Centrelink mobile app
  • your Centrelink online account through myGov.

If you claim fortnightly, read more about your payment choices. If you claim a lump sum, you need to claim before 30 June of the next financial year. Read more about the time limits for submitting lump sum claims.

If you don’t agree with our decision call the families line. If you still don’t agree, you can ask us to review our decision.

Sign in to myGov

Next: How to manage your payment

Your options and obligations for Family Tax Benefit.

Page last updated: 24 November 2020