How to claim

Complete the following steps to claim Family Tax Benefit. Before you start, check if you can get it.

1: Family Tax Benefit – guide to claim

We’ll guide you through the claim process.

If you claim fortnightly, read about your payment choices.

Fortnightly payments

You can claim for a new child:

  • as early as 3 months before the expected date of birth or adoption
  • within 52 weeks of the birth or adoption.

For an older child, submit your claim as soon as you think you’re eligible.

If you claim a lump sum, you need to claim before 30 June of the next financial year. Read about the time limits for submitting lump sum claims.

Before you start, check if you’re eligible for Family Tax Benefit.

2: Do you have a Family Tax Benefit claim in progress?

3: You can track your claim for Family Tax Benefit

You may need to supply supporting documents to progress your claim.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

We’ll let you know the result of your claim. We’ll send a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we’ve made a mistake you can ask us to review our decision.

We can help if you’re in crisis or need special help while we process your claim.

4: Are you claiming Family Tax Benefit for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you are claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You need to have an arrangement in place to claim on someone else’s behalf.

The person you are claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to claim online?

The easiest way to claim is online.

8: You can claim over the phone or by post

If you can’t claim online, call us on the Centrelink families line.

You can print and complete the Claim for an annual lump sum payment of FTB for the 2021–22 financial year form. Use this form if you’re claiming a lump sum.

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

9: After you claim over the phone or by post

We'll contact you if we need more details.

We'll send you a letter to let you know your claim outcome. If your claim is successful, we’ll let you know:

  • when you’ll get your first payment
  • how much you’ll get.

If your Centrelink online account is linked to myGov, sign in now to track your claim online.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t agree with our decision call the Centrelink families line.

If you still don’t agree, you can ask us to review our decision.

10: Do you have a myGov account?

11: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your CRN, select No.

12: Create a myGov account and link Centrelink to claim

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

Follow these steps.

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

13: Link Centrelink with your CRN and make your claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these steps to link to Centrelink and make a claim.

  1. In myGov, select View and link services.
  2. Under Link a service find Centrelink and select Link.
  3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  4. Select Centrelink from your linked services to go to your Centrelink online account.
  5. Select Make a claim or view claim status, then Make a claim.
  6. Under Families select Get Started.
  7. Select Apply for Family Assistance (including Paid Parental Leave) then follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

14: Create a myGov account and prove who you are to link to Centrelink

To claim a payment you need a myGov account linked to Centrelink. If you don’t have a myGov account, it’s easy to create one.

Follow these steps:

  1. Go to myGov and select Create an account.
  2. Read the Terms of use. If you agree to the terms, select I agree.
  3. Enter your email address, then confirm this address using a code we email to you. Your myGov account must use a unique email address. You can’t use the same email for another myGov account.
  4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent to it each time you sign in to your myGov account.
  5. Create a password and 3 secret questions and enter answers.
  6. You’ve created your myGov account, select Continue to myGov.

After you prove who you are through myGov by entering some details about you, you’ll get a CRN. We’ll check if you already have a CRN or create one and link Centrelink to your myGov account.

15: Prove who you are to link Centrelink

  1. In myGov, select Continue from the Government support for Coronavirus alert.
  2. Select I need a CRN.
  3. Follow the prompts to enter your identity details.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll link Centrelink to your myGov account and you’ll then have a Centrelink online account.
  7. You’ll need identity details from one of these documents:
    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

You’ll also need identity details from one of these documents:

You can now start your claim for a payment. Before you can submit your claim, you’ll need to visit a service centre to complete our identity requirements. You’ll need to give us an acceptable photo identity document as well as any other documents we may ask for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink families Line.

Sign in to myGov

16: How to claim after you create your myGov account and link to Centrelink

Once your Centrelink online account is linked to myGov, you can apply online.

To do this:

  1. Sign in to myGov,
  2. Select Make a claim or view claim status, then Make a claim.
  3. Under Families select Get started.
  4. Select Apply for Family Assistance Payments (including Paid Parental Leave) then follow the prompts to complete your claim.

Sign in to myGov

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

17: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

18: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

19: Sign in to myGov and prove who you are to link Centrelink

To claim a payment online, you’ll need to do both the following:

  • Link your Centrelink online account to myGov
  • prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity provider that provides the strong level Digital Identity required for Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your personal details, details from your identity documents and verify your photo.

Find out how to set up the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these steps to link Centrelink and prove your identity.

Follow these steps:

  1. Sign in to myGov
  2. Select View and link services, then select Centrelink.
  3. Give your consent to share your details with Centrelink.
  4. Select No to Do you have or know your CRN?
  5. Select Get started in the Digital Identity (Recommended) box.
  6. Connect your Digital Identity to myGov.
  7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink families line.

Sign in to myGov

20: How to claim after linking Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

To do this:

  1. Sign in to myGov.
  2. Select Make a claim or view claim status, then Make a claim.
  3. Under Families select Get started.
  4. Select Apply for Family Assistance Payments (including Paid Parental Leave) then follow the prompts to complete your claim.

Sign in to myGov

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

21: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is linked to myGov you can apply online.

To do this:

  1. Sign in to myGov.
  2. Select Make a claim or view claim status, then Make a claim.
  3. Under Families select Get started.
  4. Select Apply for Family Assistance Payments (including Paid Parental Leave) then follow the prompts to complete your claim.

Sign in to myGov

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

22: Sign in to myGov and link to Centrelink with your CRN to claim

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these steps:

  1. Sign into myGov.
  2. Select View and link services, then select Centrelink.
  3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
  4. Select Centrelink from your linked services.
  5. Select Make a claim or view claim status, then Make a claim.
  6. Under Families select Get started.
  7. Select Apply for Family Assistance Payments (including Paid Parental Leave) then follow the prompts to complete your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

Sign in to myGov

23: After you claim online

After you submit your claim online, you’ll get a receipt telling you:

  • the ID number of your claim
  • the date we estimate your claim will be complete.

If your Centrelink online account is linked to myGov, sign in now to track your claim.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you claim fortnightly, read more about your payment choices. If you claim a lump sum, you need to claim before 30 June of the next financial year. Read more about the time limits for submitting lump sum claims.

If you don’t agree with our decision call the families line. If you still don’t agree, you can ask us to review our decision.

Page last updated: 10 December 2021.
QC 43221