When you access the app
The app is available 24 hours a day, 7 days a week. There may be short breaks for service updates between 2 am and 5 am AEST.
Check customer service changes for any service issues.
The Express Plus Centrelink mobile app is available for:
- Apple devices with iOS 8 and above
- Android devices with 4.0 and above.
To use the app’s assistant, you’ll need an:
- Apple device with iOS 9 and above
- Android device with 4.4 and above.
We recommend you download updates when they’re available. You can change your device settings to allow automatic updates on your device.
If you have a dated device or operating system, you can:
- update the software available on your device
- use your desktop computer to access your Centrelink online account through myGov.
The app isn’t available for Windows devices.
Make sure you Sign out every time you finish using the app. To sign out, select More, then Sign out.
Follow the prompts. When you do this, a message will say You have successfully signed out. If you don’t see this message, you haven't signed out of the app.
The system will sign you out if you haven't used the app for 15 minutes or more.
Each person must have their own account in the app for security reasons.
Get help using the Express Plus Centrelink mobile app.
Page last updated: 18 November 2020
This information was printed 16 June 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/express-plus-centrelink-mobile-app/when-you-access-app. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.