Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

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Face to face

Easter public holidays closures

Our service centres, agents, access points and most call centres close for the Easter public holidays.

This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed on:

  • Good Friday, 3 April 2026
  • Easter Monday, 6 April 2026.

Read more about public holiday reporting and payment dates.

Digital

Express Plus Child Support mobile app

Scheduled Outage

Express Plus Child Support mobile app will be unavailable from 1:00am AEDT to 3:00am AEST Sunday 5 April due to scheduled maintenance. We apologise for any inconvenience.

Child Support online account

Scheduled Outage

Child Support online account will be unavailable from 1:00am AEDT to 3:00am AEST Sunday 5 April due to scheduled maintenance. We apologise for any inconvenience

Express Plus Centrelink mobile app

Scheduled Outage

Express Plus Centrelink mobile app will be unavailable from 1:00am AEDT to 3:00am AEST Sunday 5 April due to scheduled maintenance. We apologise for any inconvenience.

Centrelink online account

Scheduled Outage

Centrelink online account will be unavailable from 1:00am AEDT to 3:00am AEST Sunday 5 April due to scheduled maintenance. We apologise for any inconvenience.

Page last updated: 28 January 2026.
QC 26276