Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

on this page

Face to face

Temporary service centre closures

You can manage most of your business with us online or by calling us.

Northern Territory

  • Borroloola, 337 Robinson Road, Borroloola NT 0854.
  • Katherine, 4 Second Street, Katherine NT 0850.

Victoria

  • Watergardens , Shop O1 Ground Floor Watergardens Town Centre, 399 Keilor-Melton Road (Cnr Kings Road), Taylors Lakes VIC 3038.

Easter public holidays closures

Our service centres, agents, access points and most call centres close for the Easter public holidays.

This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed on:

  • Good Friday, 3 April 2026
  • Easter Monday, 6 April 2026.

Read more about public holiday reporting and payment dates.

Digital

Express Plus Centrelink mobile app

Scheduled Outage

Express Plus Centrelink mobile app will be unavailable from 12:00am to 6:00am AEDT Sunday 15 March due to scheduled maintenance. We apologise for any inconvenience.

Centrelink online account

Scheduled Outage

Centrelink online account will be unavailable from 12:00am to 6:00am AEDT Sunday 15 March due to scheduled maintenance. We apologise for any inconvenience.

Page last updated: 28 January 2026.
QC 26276