Multiple people using a single device

Each person must have their own account in the app for security reasons.

Only one person can sign in to the app on a device at a time. If someone else wants to use the app on your device, they must sign in with their own myGov details.

If you share a device, from the Start now screen select Not you? Sign in as someone else and follow the steps.

To protect your security:

  • don’t use a fingerprint, face verification or passkey to sign in to the app if you share a personal device with others
  • never create a passkey on a public shared device such as a computer in a library.
Page last updated: 15 July 2024.
QC 51586