Lost or new device

Don’t save your PIN on your device. This will reduce the risk of someone else accessing your account.

If you get a new device, download and set up the app again.

Do you use the myGov Code Generator app? Go to help on the myGov website to find out what to do if you lose your device or get a new one.

Page last updated: 15 July 2024.
QC 51587