Medicare online account help - Link Medicare to myGov with your Medicare card

How to link Medicare to your myGov account if you’re listed on a Medicare card.

If your name in both accounts doesn’t match, you may not be able to link Medicare to your myGov account. Read about common error messages when linking Medicare to myGov.

 

If you’re not enrolled in Medicare, you won’t be able to link it to your myGov account. Find out how to enrol in Medicare.

To link Medicare to your myGov account, your name recorded with myGov must match your name with Medicare. If your name doesn’t match or isn’t up to date, you’ll need to update it. If you need to update your name with Medicare, you can do this when you call Medicare for your linking code.

If myGov has your incorrect name, you’ll need to update it. You can do this by contacting either the Australian Taxation Office or Centrelink, if they’re linked to your myGov account. It will take up to 24 hours to update with myGov.

We’ll ask you for some details to make sure we match the correct Medicare record to your myGov account.

They can include your:

  • Medicare card number
  • Medicare claiming history
  • bank account details registered with Medicare.

Make sure you have this information ready before you begin.

Read about common error messages when linking Medicare to myGov.

Find out how to replace your Medicare card.

Watch our video on how to link Medicare to myGov using a Medicare card.

If you have a question about using myGov, you can ask the myGov digital assistant. Go to the myGov website, select Ask a question and type your question. The digital assistant will answer your question.

The screenshots in this guide are from a computer. The screen layout will look different if you are using a mobile device.

Step 1: sign in

Sign in to myGov.

Select either:

  • Services
  • Link your first service.

Select Medicare from the list.

We may ask you to agree to myGov storing your personal details. This will happen if you haven’t linked either:

  • the Australian Taxation Office
  • Centrelink.

Select I agree to accept myGov storing your personal details.

If your name is already recorded in myGov, it needs to match your name recorded with Medicare. Your name may already be recorded in myGov if you’ve done any of these:

  • linked Centrelink
  • linked the Australian Taxation Office
  • connected a Digital Identity to your mGov account.

If your name doesn’t match in both Medicare and myGov, you’ll need to update your details.

If your name is incorrect in myGov, you’ll need to update it. You can do this by contacting either the Australian Taxation Office or Centrelink, if they’re linked to your myGov account.

If your name is incorrect in Medicare, you’ll need to update it by calling Medicare.

Select Continue.

Select I’m listed on a Medicare card, followed by Next.

Step 2: enter your personal details

We’ll ask you to enter all of the following, your:

  • Medicare card number
  • Individual Reference Number
  • name
  • date of birth
  • address.

Select Next.

We’ll ask you to answer some questions specific to you. This is to make sure we match the correct Medicare record to your myGov account.

The questions are about details given to Medicare in the past.

They can include all of these:

  • your Medicare card expiry date
  • your banking details recorded in Medicare
  • details about your last doctor’s appointment.

Answer the questions, then select Next.

If you get an error message, we have information to help you correct it. Read about common error messages when linking Medicare to myGov.

You’ve now linked Medicare to your myGov account.

You can select either:

  • Medicare to go to your Medicare online account
  • Home to go to your myGov homepage.

For your privacy and security, select Sign out when you’ve finished using your myGov account.

Page last updated: 14 October 2021