To start you need a myGov account. If you don’t have one, you can go to the myGov website to create one.
We’ll ask you some questions to make sure we match the correct record to your myGov account when linking Centrelink. We base the questions on information you’ve given Centrelink in the past.
If we can’t link your record to myGov with the details you provide, you’ll need to call us for help.
If you don’t have or know your CRN and want to claim a Centrelink payment or service, read our online guides:
- Link Centrelink to myGov using Centrelink identity verification
- Link Centrelink to myGov using your Digital ID.
The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.
Step 1: sign in to myGov
Go to myGov and sign in.
Select either:
- Link a service
- View and link services.
From the list, select Link for the service you want to link. In this example, we’re linking Centrelink.
If you haven’t linked Medicare to your myGov account, we’ll ask you to agree to myGov storing your personal details.
If you agree to myGov storing your Given names, Family name and Date of birth in your myGov profile, select I agree.
If you’ve already linked Medicare to your myGov account, we’ll show your myGov profile details. To link Centrelink, these details must match the details on your Centrelink record.
Select Continue to proceed.
Step 2: get started
Select Yes to Do you have or know your CRN?.
Select No to Do you have a linking code? then select Next.
Select Get started in the Centrelink Customer Reference Number (CRN) box.
Step 3: enter details about you
We’ll ask you to enter some personal details such as your:
- Centrelink Customer Reference Number (CRN)
- Given and last name
- Date of birth
- Home address.
When you’ve finished entering all your details, select Next.
We’ll ask you to answer some questions specific to you. This is to make sure we match the correct record to your myGov account.
We base the questions on information you’ve given to Centrelink in the past.
Answer the question, then select Next to move to the next one.
If you don’t know the answer to a question, select I do not know the answer so we can ask you a different one.
When you’ve entered the correct details, your Centrelink service will be linked to your myGov account.
You can select either of the following options:
- Continue to go to your Centrelink online account
- Return to myGov to go back to your myGov account.
For your privacy and security, select My account, then Sign out when you’ve finished using your myGov account.
View other online account and Express Plus mobile app guides and video demonstrations about using your online account.