To start you’ll need a myGov account. If you don’t have one, you can go to the myGov website to create one.
To link Centrelink to your myGov account, your name recorded with myGov must match your name with CentrelinkIf we can’t link your record to myGov with the details you provide, you’ll need to call us for help.
We’ll ask you some questions to make sure we match the correct Centrelink record to your myGov account.
You’ll needyour CRN and answers to some questions specific to you. This could include your payment history and bank account details. You’ll find your CRN on letters we have sent you or on your concession card, if you have one.
You’ll also need access to the mobile number or email address registered with Centrelink to receive a one-time passcode or one identity document, such as your current Australian driver licence, Australian birth certificate or visa details.
Make sure you have this information ready before you begin.
If you don’t have or know your CRN and want to claim a Centrelink payment or service, read our other online guides:
- Link Centrelink to myGov using Centrelink identity verification
- Link Centrelink to myGov using your Digital ID.
The screenshots in this guide are from a computer. The page layout will look different if you’re using a mobile device.
Step 1: sign in to myGov
Go to myGov and sign in.
Select either:
- Link a service
- View and link services.
From the list, select Link for the service you want to link.
If you haven’t already linked Medicare to your myGov account, we’ll ask you to agree to myGov storing your personal details.
If you agree to myGov storing your Given names, Family name and Date of birth in your myGov profile, select I agree.
If you’ve already linked Medicare to your myGov account, we’ll show your myGov profile details. To link Centrelink, these details must match the details on your Centrelink record.
Select Continue to proceed.
We’ll ask you if you know your Centrelink Customer Reference Number (CRN) and if you have a linking code.
- Select Yes to Do you have or know your Customer Reference Number (CRN)?
- Select No to Do you have a linking code? then select Next to continue.
Step 2: get started
Select Get started in the Using myCentrelink Customer Reference Number (CRN) box.
Step 3: enter details about you
We’ll ask you to enter all the following, your:
- Centrelink Customer Reference Number (CRN)
- given and last name
- date of birth
- home address
When you’ve finished entering all your details, select Next.
We’ll ask you to:
- verify details on your Centrelink record via a one-time passcode or by verifying an identity document
- select which option you wish to use, making sure you have your mobile phone, email address or identity document available to verify these details.
We’ll ask you to:
- answer some questions specific to you, to make sure we match the correct record to your myGov account
- select I do not know the answer where you are not sure of the correct response, so we can ask you a different question.
We base these questions on information provided to Centrelink in the past.
Answer the question, then select Next to move to the next one.
When you’ve entered enough correct details, your Centrelink service will be linked to your myGov account.
You can select either of the following options:
- Continue to go to your Centrelink online account
- Return to myGov to go back to your myGov account.
For your privacy and security, select My account, then Sign out when you’ve finished using your myGov account.
View other online account and mobile app guides and video demonstrations about using your online account.