myGov help - Link a service without an online account
How to link a service to your myGov account if you don’t have an online account with that service.
We have information in different languages about Link a service to myGov without an online account
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If you have a question about using myGov, you can ask the myGov digital assistant (DA). Go to the myGov website, select Ask a question and type your question. The DA will answer your question.
We will ask you some questions to make sure we link the correct record to your myGov account. These questions will be different for each service you link to. They can include:
- reference numbers
- payment history
- bank account details.
Make sure you have this information ready before you begin.
Go to myGov and sign in.
- Link your first service
- Services from the menu bar.
Select the service you would like to link to from the list.
In this example, we will link Medicare.
We may ask you to agree to myGov storing your personal information. This will happen if you are linking to Medicare, the Australian Taxation Office or Centrelink for the first time.
Select I agree to accept myGov storing your personal information.
Select I do not have an online account with the service you want to link to, then select Next.
We'll ask you to answer some questions to make sure we link the correct record to your myGov account. We may ask you to confirm personal details such as:
- your name
- date of birth.
We base the questions on information provided to the service in the past. For example, to link to Medicare, we may ask you when you last visited your doctor.
Answer the questions, then select Next.
You have now linked your service to your myGov account.
- link to another service by selecting a service from the list
- select Home from the menu bar
- Select Sign out.
For your privacy and security, select Sign out when you have finished using your myGov account.
Page last updated: 1 September 2020
This information was printed 28 November 2020 from https://www.servicesaustralia.gov.au/individuals/online-help/link-service-mygov-without-online-account. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.