Express Plus Centrelink mobile app help - Upload documents

Instructions to upload and submit documents using the Express Plus Centrelink mobile app.

 

Uploading documents to us online is safe and convenient.

You can upload most documents with the Express Plus Centrelink mobile app. Read about what kind of documents you can upload and how to download and set up the app.

In some cases, you can send us identity documents online. Read more about how you can confirm your identity.

Before you upload a document, remove the password protection on the document.

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

Step 1: get started

Select Upload documents from Frequently used on your home screen.

Express Plus Centrelink mobile app help - Upload documents screenshot

Step 2: upload your document

If you need to give us documents to complete a required task, select it from Tasks and upload your documents.

If you need to give us something different, select Upload something else.

If you don’t have any required tasks, select Upload document.

Select the category of your document from the menu. Select either:

  • Centrelink form
  • Other document.

Centrelink form

If you chose Centrelink form, you can select either:

  • Scan barcode, to use your device to capture the barcode at the bottom of the Centrelink form.
  • Enter manually, to enter the form title or form code.

Scan barcode

If you selected Scan barcode, the camera on your device will open. Move the borders around the barcode. Your device will scan the barcode automatically.

Make sure you fill out and sign the form before you upload it.

Select Next, then go to step 3 to review and submit.

Enter manually

If you selected Enter manually, you’ll need to know the form code or title. To search for your form details, enter the form title or form code. Select the form from the search results, then Next.

You’ll find your form title at the top of your form. The form code will be at the bottom of your form.

Make sure you fill out and sign the form before you upload it.

Other document

If you chose Other document, select what your document relates to from the document category list, then Next.

Find out more about which documents you can upload.

To upload a document, select one of these:

  • Take a photo to capture a photo of a new photo
  • Upload document to choose a document you’ve already saved in your online storage service.
  • Add a photo from library to choose an existing photo from your device's photo album or gallery.

Go to Step 3 if you choose Upload document or Add a photo from library.

Take a photo

Position your document in front of your camera and when ready, select the capture icon.

To change the size of your photo, you can drag the corners to adjust it.

Select Retake if you want to take the photo again. When you’re finished select Keep Scan.

Select:

  • the Capture icon if you want to take another photo
  • Save when you’ve finished taking your photos.

You’ll see the progress bar before submitting your document.

Select the Photo if you need to edit it.

On the Edit screen, you can:

  • Undo your last action and start again
  • rotate the photo using the rotate icons
  • improve the photo quality using the enhance icon
  • delete the photo using the bin icon.

When your photo is ready, select Done.

If you’re ready to submit your photo, go to Step 3

If you need to add another photo for the same upload, select one of these:

  • Take a photo
  • Upload a document
  • Add a photo from library.

Repeat Step 2 to upload another document.

Step 3: review and submit

When your documents are ready, select Submit.

Read the declaration. If you understand and agree with the declaration, select I accept.

Get your receipt

We’ll give you a receipt when you upload your documents. Make a note of the Receipt number for your records.

Select Finish.

Step 4: view history

On the Upload documents screen, you can see a list of your uploaded documents. Your previous document is the same name as the category used to upload it.

To access more details, select View more.

On the Upload history screen, your documents will show:

  • how you uploaded it
  • the date and time you uploaded it.

Select the arrow icon to see your document.

Select the upload icon to either:

  • copy or print your document
  • save your document to a file
  • create a PDF document.

Select Close.

When you’re finished, select the arrow icon to go back to the Upload documents screen.

Select Close to go back to your home screen.

Step 5: sign out

For your privacy and security, Sign out when you’ve finished using the app.

To sign out, select More on your home screen, then Sign out.

screenshot step 5a

screenshot step 5b

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 26 November 2020