Express Plus Centrelink mobile app help - Manage the money you owe

Instructions on how you can manage your Centrelink debt using the Express Plus Centrelink mobile app.

 

If you have a Centrelink debt or overpayment, we want to help you repay it in a way that best suits your situation. You can pay your debt back by:

  • credit or debit card
  • Post Billpay
  • BPAY.

If you’re paying by BPAY, make sure you have your BPAY reference number.

Keep in mind our service centres don’t accept cash, cheques or money orders.

The screenshots in this guide are from an iOS device. Some screens may look different if you’re using an Android device.

Step 1: get started

There are 2 ways to start, using either:

Using Tasks

We’ll send you a task if you need to update your debt details. From your home screen, select View task.

Read what you need to do, then select Start.

Using the More menu

From your home screen, select More.

Select Money you owe.

The Money you owe screen shows:

  • your Next repayment amount, if you have a payment arrangement set up
  • your next repayment due date
  • the Total amount owing
  • the amount you’ve already paid.

Select Repayment history to view payments you’ve made.

Select Debt summary to view current and previous debts you’ve repaid, including:

  • the Debt ID number
  • the payment you were getting when you got the debt
  • the status of the debt
  • the date you got the debt
  • any interest included
  • the total amount of the debt
  • the total amount owing
  • the reason for the debt.

If you want to:

  • make a payment, go to Step 2
  • edit your payment arrangement, go to Step 3
  • set up a new payment arrangement, go to Step 4.

Step 2: make a payment

Select Make a payment.

If you need help, select the question mark icon.

Under How do you want to make a payment, you can select:

  • Credit or debit card
  • BPAY
  • Post Billpay.

Then select Next.

If you select Credit or debit card, you’ll need to have your card with you.

If you select BPAY or Post Billpay, we’ll give you the details to make a payment either directly from your Australian bank account or at any Australia Post agent. In this example, we’ll select Credit or debit card.

Select either:

  • Pay total amount to pay the total debt amount
  • Pay other amount to make a part payment.

When you select Pay other amount to make a part payment, you need to tell us how much you’re paying. Enter the amount you want to pay using Australian dollars, cents and a decimal point.

Then select Next.

If you’re going to pay by BPAY or Post Billpay, we’ll give you a barcode or reference details. You can use these details to make your payment.

On the Make a payment screen, enter all of your card details, including:

  • Cardholder name
  • Card number
  • Expiry date on the card, month and year
  • Security code (CCV), the 3 digit number on the back of the card.

If the details you’ve entered are correct, select I confirm the payment details entered are correct, then Pay now.

If the details are wrong, enter them again to make changes.

Get your receipt

We’ll give you a receipt when you make a payment. Make a note of the Receipt number for your records.

Select Finish to go back to the Money you owe screen.

This is the end of how to make a payment.

If you want to:

  • edit your payment arrangement, go to Step 3
  • set up a new payment arrangement, go to Step 4
  • sign out, go to Step 5.

Step 3: edit your payment arrangement

You can use this service to:

  • change the amount you currently pay
  • change your direct debit account details.

You won’t be able to use this service if either:

  • you have more than one payment arrangement in place
  • the balance of your debt is less than 5 cents.

To discuss your repayments, phone us on either the:

On the Money you owe screen, select Edit payment arrangement.

If you need help, select the question mark icon.

Tell us how you want us to deduct the money.

You can only deduct money from payments you get from us. You may get more than one payment from us. If so, you’ll need to choose which payment to use to repay your debt.

You’ll need to select how you want to repay, then select Next.

In this example, we’ll select the Family Tax Benefit payment to repay the debt.

Enter how much you want to have deducted. This is the amount you’ll pay back each fortnight. Enter the amount using Australian dollars, cents and a decimal point. Then select Next.

A warning will display if we don’t accept the amount you put in and you need to enter a higher amount. If you can’t make a higher repayment, phone us on the Debt recovery line to work out an amount you can pay.

When we accept the amount you put in, select Next.

You can change where we deduct your payment from if:

  • you repay your debt by direct debit
  • your next payment isn’t due within 5 business days.

If you don’t repay your debt by direct debit, you won’t see this screen.

If you want to change where we deduct your direct debit payment from, enter the account details, then select Next.

The payment arrangement details you changed will display, including:

  • Type of arrangement
  • Account details, if your payment’s deducted by direct debit
  • Repayment amount.

Make sure the details are correct.

Select either:

  • Submit if the details are correct
  • Cancel to make changes if the details are wrong.

Read the declaration. If you understand and agree with the declaration, select I accept and submit.

Get your receipt

We’ll tell you if your payment arrangement has been adjusted. We’ll give you a receipt to confirm the changes to your payment arrangement.

On this screen, you can select either:

  • Update contact details to change your contact information
  • Finish to go back to the Money you owe screen.

This is the end of how to update your payment arrangement.

If you want to:

  • make a payment, go to Step 2
  • set up a new payment arrangement, go to Step 4
  • sign out, go to Step 5.

Step 4: set up a new payment arrangement

You won’t be able to use this service if either:

  • you already have a payment arrangement set up
  • the balance of your debt is less than 5 cents.

You’ll need to contact us on one of the following phone lines to discuss your repayments:

On the Money you owe screen, select Set up payment arrangement.

If you need help, select the question mark icon.

Read about setting up your payment arrangement, then select Next.

Choose how you want to make your repayments.

Select one of these options:

  • Automatically deducted from my payment type if you get a current payment and want money taken from it before you’re paid
  • Automatically deducted by Direct Debit to have regular payments taken out of your bank account
  • Make regular payments myself to arrange manual payments weekly, fortnightly or monthly.

Then select Next.

In this example, we’ll select the Automatically deducted by Direct Debit option.

Choose how often you want to make repayments.

You can select one of the following:

  • Weekly
  • Fortnightly
  • Monthly.

Then select Next.

Enter the amount you want to have deducted. This is the amount you’ll repay each week, fortnight or month. Enter the amount using Australian dollars, cents and a decimal point. Then select Next.

A warning will display if we don’t accept the amount you put in and you need to enter a higher amount. If you can’t make a higher repayment, phone us on the Debt recovery line to work out an amount you can pay.

When we accept the amount you put in, select Next.

Depending on what you chose to make your repayments, we’ll either:

  • ask you for your Australian bank account details
  • give you the reference details to pay by BPAY or Post Billpay.

If you chose to arrange a direct debit from your bank account, enter your Australian account details including your:

  • Account name
  • BSB
  • Account number.

Then select Next.

Select the calendar icon and enter the date you want to start making repayments. You’ll need to include the day, month and year.

If the start date is correct, select Next.

Review and submit

We’ll give you a summary of the details you’ve given us. Make sure your details are correct.

Select either:

  • Submit if the details are correct
  • Cancel to make changes if the details are wrong.

Read the declaration. If you understand and agree with the declaration, select I accept and submit.

Get your receipt

We’ll tell you if your payment set up has been successful. We’ll give you a receipt to confirm the changes to your new payment arrangement.

On this screen, you can select either:

  • Update contact details to change your contact information
  • Finish to go back to the Money you owe screen.

This is the end of how to set up a new payment arrangement.

If you want to:

  • make a payment, go to Step 2
  • edit your payment arrangement, go to Step 3
  • sign out, go to Step 5.

Step 5: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More on your home screen, then Sign out.

View other online account and Express Plus Centrelink mobile app guides and video demonstrations about using your online account.

Page last updated: 5 March 2021