Express Plus Centrelink mobile app help - Download and set up app

Instructions on how to download and set up the Express Plus Centrelink mobile app.

Before you start

To download and use the app, you need to be connected to the internet. Make sure you’re using Wi-Fi or you have enough data on your device.

You’ll also need a myGov account linked to your Centrelink online account to use the app. If you need a myGov account or help linking your Centrelink online account, read our myGov online guides.

The screenshots in this guide are from a mobile phone, but you can do the same on a tablet.

Remember to stay safe online. Before you download, check the Centrelink app is the right one. Make sure Services Australia is the developer.

Apple iOS guide

Step 1: find app

You’ll find the Express Plus Centrelink mobile app on the App Store.

Download an Express Plus mobile app from the App Store

You can also search the App Store for Express Plus Centrelink. Remember to stay safe online. Before you download, check the Centrelink app is the right one. Make sure Services Australia is the developer.

Only download the Express Plus Centrelink mobile app from the App Store. Apps from other locations may not be safe to use.

Step 2: download

Select Get to download the app onto your Apple device, then select Install.

You may need to sign in to the App Store before the download can start. If you’re asked, enter your Apple ID and password, or use FaceID or TouchID, and select OK.

Step 3: open app

When downloaded, the app will appear on your device.

To open the app, select either:

  • Open from the App Store
  • the Centrelink icon on your device.

When open, select Start now.

Step 4: sign in and set up account

Read the Express Plus Terms and Conditions. If you understand and agree with them, select I accept.

Before you can use the app, you’ll need a myGov account with Centrelink linked.

If you don’t have a myGov account yet, you can create one.

Select How to create a myGov account and link Centrelink. Follow the steps to create and link your Centrelink online account. Then sign in.

If you've got a myGov account, and you've already linked your Centrelink online account to myGov, select Continue.

Select Sign in with myGov.

Enter your myGov username or email and Password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov, where you can recover your username or reset your password.

step 4d

Step 5: answer question or enter code and accept terms

We’ll ask you to either answer a secret question or enter a code. This will depend on the option you use to sign in to your myGov account.

If you use myGov secret questions and answers

Answer your myGov secret question, then select Next.

If you use codes

If you use codes, we’ll send a code to you as an SMS. Enter this code, then select Next.

Or, if you use the myGov Code Generator app, open the app, enter the code on your screen, then select Next.

Read the Terms of use. If you understand and agree with the myGov Terms of use, select I agree.

step5d ios

Step 6: create your myGov PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

For your myGov PIN you can’t use:

  • sequential numbers, for example 1234 or 9876
  • 4 of the same numbers, for example 5555.

Re-enter the numbers to confirm your myGov PIN.

We’ll tell you when your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Centrelink mobile app. You can now manage your Centrelink information using the app.

Read more about what you can do using the Express Plus Centrelink mobile app.

Step 7: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More, then Sign out.

Android guide

Step 1: find app

You’ll find the Express Plus Centrelink mobile app on the Play Store.

Download an Express Plus mobile app from Google Play

You can also search the Play Store for Express Plus Centrelink. Remember to stay safe online. Before you download, check the Centrelink app is the right one. Make sure Services Australia is the developer.

Step 2: download

Select Install to download the app onto your Android device.

The app needs your permission to do things on your device. Read the request for permissions from your device. If you agree, select Accept.

Step 3: open app

When downloaded, the app will appear on your device.

To open the app, select either:

  • Open from the Play Store
  • the Centrelink icon on your device.

When open, select Start now.

Step 4: sign in and set up account

Read the Express Plus Terms and Conditions. If you understand and agree with them, select I accept.

Before you can use the app, you’ll need a myGov account with your Centrelink online account linked.

If you don’t have a myGov account yet, you can create one.

Select How to create a myGov account and link Centrelink. Follow the steps to create and link your Centrelink online account. Then sign in.

If you've already linked your Centrelink online account to myGov, select Continue.

Select Sign in with myGov.

Enter your myGov username or email and Password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov where you can recover your username or reset your password.

step 4d android

Step 5: answer question or enter code and accept terms

We’ll ask you to answer either a secret question or enter a code. This will depend on the option you chose to secure your myGov account.

If you use myGov secret questions and answers

Answer your myGov secret question, then select Next.

If you use codes

We’ll send a code to you as an SMS. Enter the code, then select Next.

Or, if you use the myGov Code Generator app, open the app, enter the code on your screen, then select Next.

Read the Terms of use. If you understand and agree with the myGov Terms of use, select I agree.

step 5d android

Step 6: create your myGov PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

For your myGov PIN you can’t use:

  • sequential numbers, for example 1234 or 9876
  • 4 of the same numbers, for example 5555.

Re-enter the numbers to confirm your myGov PIN.

We’ll tell you when your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Centrelink mobile app. Your set up is now complete.

You can now manage your Centrelink information using the app.

Read more about what you can do using the Express Plus Centrelink mobile app.

Step 7: sign out

For your privacy and security, sign out when you've finished using the app.

To sign out, select More, then Sign out.

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 13 August 2021