Express Plus Centrelink mobile app help - Download and set up app

Instructions on how to download and set up the Express Plus Centrelink mobile app.

To download and use the app, make sure you connect to the internet. Before you start, make sure you’re using wifi or you have enough data on your device.

You’ll also need a myGov account with your Centrelink online account linked to use the app. If you need a myGov account or need help linking to your Centrelink online account, read our myGov online guides.

The screenshots in this guide are from a mobile phone, but you can do the same on a tablet.

Remember to stay safe online. Before you download, check the Centrelink app is the right one. Make sure the Department of Human Services is the developer.

Apple iOS guide

Step 1: find app


Select the App Store icon on your Apple device home screen, then select the Search icon from the menu.

Type Express Plus Centrelink in the Search bar, and select Search.

To download to an iPad, change your search to iPhone only in the App Store.

Download an Express Plus mobile app from the App Store

Step 2: download


Select Get to download the app onto your Apple device, then select Install.

You may need to Sign In to iTunes Store before the download can start. If you’re asked, enter your Apple ID or password and select OK.

Step 3: open app

Once downloaded, the app will appear on your device’s home screen.

To open the app, select either:

  • Open from the App Store
  • the Centrelink icon on your home screen.

Once open, select Start now.

Step 4: sign in and set up account

Read the Express Plus Terms and Conditions. If you understand and agree with the Express Plus Terms and Conditions, select I accept.

To use the app, you’ll need a myGov account with Centrelink linked.

If you don’t have a myGov account, select How to create a myGov account and link Centrelink. Follow the steps to create and link your accounts. Then sign in.

If you've already linked your Centrelink online account to myGov, select Continue.

Select Sign in with myGov.

Enter your myGov username and password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov where you can recover your username or reset your password.

step 4d

Step 5: answer question or enter code and accept terms

We’ll ask you to answer a secret question or enter a code. This will depend on the option you use to sign in to your myGov account.

If you use myGov secret questions and answers, answer your myGov secret question, then select Next.

If you use codes, we’ll send a code to you as an SMS. Enter this code and then select Next.

Or, if you use the myGov Code Generator app, open the app, enter the code on your screen and then select Next.

Read the Terms of use. If you understand and agree with the myGov Terms of use, select I agree.

step5d ios

Step 6: create your myGov PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

Your myGov PIN can’t use:

  • sequential numbers, for example 1234, 9876
  • more than 3 of the same numbers, for example 5555.

Re-enter the numbers to confirm your myGov PIN.

We’ll tell you that your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Centrelink mobile app. Your set up is complete. You can now do your Centrelink business from the home screen of your app.

Read more about what you can do using the Express Plus Centrelink mobile app.

step 6e ios

Step 7: sign out

For your privacy and security, sign out when you’ve finished using the app.

To sign out, select More, followed by Sign out.

step 7a ios

step 7b ios

Android Google Play guide

Step 1: find app

Select the Play Store icon from your Android device, then select the Search bar.

Type Express Plus Centrelink, then select Search.

Select Express Plus Centrelink.

Download an Express Plus mobile app from Google Play

Step 2: download

Select Install to download the app onto your Android device.

You’ll need to permit the app on your device for it to work. Read the request for permissions from your device. If you agree, select Accept.

Step 3: open app

Once downloaded, the app will appear on your device's home screen.

Select the Centrelink icon to open the app.

Once open, select Start now.

Step 4: sign in and set up account

Read the Express Plus Terms and Conditions. If you understand and agree with the Express Plus Terms and Conditions, select I accept.

To use the app, you’ll need a myGov account with Centrelink linked.

If you don’t have a myGov account, select How to create a myGov account and link Centrelink. Follow the steps to create and link your accounts.

Once you’ve done this sign in.

If you've already linked your Centrelink online account to myGov, select Continue.

Select Sign in with myGov.

Enter your myGov username and password, then select Sign in.

If you’ve forgotten your myGov details, select Forgot username or Forgot password. This takes you to myGov where you can recover your username or reset your password.

step 4d android

Step 5: answer question or enter code and accept terms

We’ll ask you to answer a secret question or enter a code.This will depend on the option you chose to secure your myGov account. 

If you use myGov secret questions and answers, answer your myGov secret question, then select Next.

If you use codes, we’ll send a code to you as an SMS. Enter the code and then select Next.

Or, if you use the myGov Code Generator app, open the app, enter the code on your screen and then select Next.

Read the Terms of use. If you understand and agree with the myGov Terms of use, select I agree.

step 5d android

Step 6: create your myGov PIN

Choose 4 numbers to create your myGov PIN. Enter your myGov PIN in the boxes.

Your myGov PIN can’t use:

  • sequential numbers, for example 1234, 9876
  • more than 3 of the same numbers, for example 5555.

Re-enter the numbers to confirm your myGov PIN.

We’ll tell you that your myGov PIN is created. Select Continue.

You’re now signed in to the Express Plus Centrelink mobile app. Your set up is complete.

You can now do your Centrelink business from the home screen of your app.

Read more about what you can do using the Express Plus Centrelink mobile app.

step 6e android

Step 7: sign out

For your privacy and security, sign out when you've finished using the app.

To sign out, select More, followed by Sign out.

step 7a android

step 7b android

View other online account and Express Plus mobile app guides and video demonstrations about using your online account.

Page last updated: 11 December 2019