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Back to school immunisation and health check reminder

21 January 2021

Your child must meet certain health requirements to keep getting Family Tax Benefit and Child Care Subsidy.

Do you need to travel for study?

20 January 2021

If you get a student payment from us, you might be eligible for help to cover travel costs.

Proposed settlement information for Income Compliance Program class action

20 January 2021

We’re contacting class action group members with details of the proposed settlement and what to do if they object.

Mutual obligation requirements restart in Greater Brisbane

19 January 2021

From Monday 18 January 2021, you must start meeting your mutual obligation requirements if you have them.

Will you start using child care in 2021?

19 January 2021

If you're planning to enrol your child in child care this year, we have information to help.

We’re messaging some families who get the Coronavirus Supplement

18 January 2021

If you get Family Tax Benefit, we may send you a reminder to include the Coronavirus Supplement in your income estimate.

Guiding you through the Carer Payment and Carer Allowance claim process

15 January 2021

By answering a few questions we can guide you through the steps to claim Carer Payment and Carer Allowance.

Top reasons why student payment claims get rejected

13 January 2021

Find out the most common reasons student claims get rejected and how to avoid the same mistakes.

Are you getting a student payment this year?

13 January 2021

Find out about upcoming changes due to coronavirus (COVID-19). Plus what you need to do to keep getting your payment.

Changes for job seekers in Greater Brisbane

12 January 2021

Your mutual obligation requirements are temporarily paused until Sunday 17 January 2021.

Get your family prepared for the new year

11 January 2021

Keep up to date with changes to family and parenting payments due to coronavirus (COVID-19).

We might ask for your parents’ income details

11 January 2021

If you’re dependent and claiming a student payment, your parents need to give us their income details.

What’s changing in the new year for job seekers?

11 January 2021

Find out about upcoming changes due to coronavirus (COVID-19) and what you’ll need to do to keep getting your payment.

Centrelink debt pause update

8 January 2021

The pause on debt activity is ending for everyone from 11 January 2021, but repayments won’t restart until February.

Stay up to date with information about the COVID-19 vaccine

8 January 2021

Go to the Department of Health website for up to date details about the COVID-19 vaccine.

Haven’t got a uni offer yet? You can still claim Youth Allowance now

7 January 2021

Get your Youth Allowance, ABSTUDY or Austudy claim in now. Even if you don’t know what course you’re doing yet.

Public holiday closures, reporting and payment arrangements

4 January 2021

We’re closed on Australia Day. We want to help you plan so you still get paid.

Did you know there are different ways to claim Age Pension?

4 January 2021

Learn the best way to claim Age Pension for your situation.

New Tertiary Access Payment for students

1 January 2021

If your child is moving from an outer regional or remote area, they might be eligible for financial assistance.

female student walking in train station with suitcase

New Tertiary Access Payment available now

1 January 2021

If you’re moving from an outer regional or remote area to study in 2021, you might get this $5,000 payment.

Latest updates for Income Compliance Program class action members

23 December 2020

The court has scheduled a hearing on 6 and 7 May 2021 to approve the final settlement terms.

Cashless Debit Card extension

22 December 2020

On 10 December 2020, legislation passed with changes to Income Management and Cashless Debit Card programs.

How to check which student payment you could get

22 December 2020

We have resources to help you decide which payment is right for you.

Energy rebates for eligible Queensland residents

17 December 2020

If you’ve got a Health Care Card or Pensioner Concession Card, the Queensland Government may give you an energy rebate.

Career, work and study options after year 12

14 December 2020

2020 has been a difficult and uncertain year, but there are resources to help you decide what comes next.

Have we asked you for documents recently?

14 December 2020

Save yourself a trip to a service centre and upload them online.

Help to report your employment income

14 December 2020

Changes to the way you report your employment income and hours worked started on 7 December.

New ways to get Youth Allowance or ABSTUDY as an independent

14 December 2020

There are now more ways to become independent through work.

5 tips to help you avoid a debt

14 December 2020

If you get Age Pension, these 5 tips may help you avoid a debt.

Pandemic Leave Disaster Payment for the Australian Capital Territory

11 December 2020

The Australian Government announced support if you live in the ACT and can't earn an income.

Do you need to move for study?

10 December 2020

We have payments to help students who need to move away from home to study.

Update your income estimate if you get the Coronavirus Supplement

9 December 2020

The Coronavirus Supplement is taxable income you must include in your family income estimate.

JobKeeper Payment rate changes from 4 January 2021

9 December 2020

Before your employment income changes, check if you can get an income support payment from us.

We’ll send an SMS if we still need information about your assets

8 December 2020

If we stopped your payment because we didn’t have your asset details, we need information from you to restore it.

We’re extending changes to the income test for job seekers

8 December 2020

These changes to help with the impact of coronavirus (COVID-19) will now apply until 31 March 2021.

Extended work test for Parental Leave Pay and Dad and Partner Pay

7 December 2020

If coronavirus (COVID-19) affected your work, you may be able to use the extended work test.

How to manage your Dad and Partner Pay during coronavirus (COVID-19)

7 December 2020

There are changes that could affect your payment.

How to manage your Parental Leave Pay during coronavirus (COVID-19)

7 December 2020

There are changes that could affect your payment.

Get your immunisation history statement online

4 December 2020

Use your Medicare online account or the ExpressPlus Medicare mobile app to quickly and easily get a record of immunisations for you or your child.

Remember to check your bank account details

3 December 2020

Ensure your payment goes to the right place by checking your bank account details.

Are you a job seeker thinking of studying?

3 December 2020

If you’re getting a job seeker payment now but want to study in 2021, here’s what you need to know.

Your top 5 student payment questions answered

2 December 2020

Studying or doing an apprenticeship? Our video covers the top 5 things you need to know about claiming a student payment.

Claim ABSTUDY for 2021 now

1 December 2020

Claim ABSTUDY before the end of the year to get your payments by the time school or uni starts.

Does your child need to move for study?

1 December 2020

We have payments for primary, secondary and tertiary students to help with travel costs, boarding fees and living costs.

Did you get a Family Tax Benefit Account Payable notice for 2018-19?

27 November 2020

Here’s why you got an account payable notice, and what you can do next.

Celebrating International day of people with disability

26 November 2020

Join us to celebrate the International Day of People with Disability (IDPwD) on 3 December 2020.

We’re here to help if you’re affected by family and domestic violence

24 November 2020

We’ll help connect you to the right support as quickly as possible.

You can claim ABSTUDY for 2021 now

23 November 2020

Claim ABSTUDY before December so, if they're eligible, your child can get their payment as soon as possible.

Are you planning to claim Age Pension?

23 November 2020

We’ve answered your questions about what you need to do before making a claim for Age Pension.

Youth Allowance? ABSTUDY? Austudy? Come at us with your questions

20 November 2020

Our social media team is ready to answer your questions if you need help with student payments.

An easier way to report your employer details

20 November 2020

When you report your employment income through your online account, you may see your employer's details prefilled.

New payment for school leavers moving to study

19 November 2020

If your child is moving from an outer regional or remote area to study, they might get the Tertiary Access Payment.

Are you moving from an outer regional or remote area to study?

19 November 2020

If you’re moving from home to study next year, you might be eligible for the Tertiary Access Payment.

Do I need to provide an Employment Separation Certificate?

19 November 2020

We haven’t asked for one since March 2020. However, from 1 January 2021, you may need to include one.

Information about the Income Compliance class action settlement

17 November 2020

There is an update on the Income Compliance Program class action. These changes may affect you if you’re a member.

Changes to mutual obligation requirements in Victoria

13 November 2020

If you get a payment with mutual obligation requirements, you’ll need to start meeting them.

Nil payment period extended until 16 April 2021

13 November 2020

There will be a further extension of the nil payment period due to coronavirus (COVID-19) until 16 April 2021.

There’s a change to Centrelink and aged care nominee arrangements

13 November 2020

From 5 December 2020, Centrelink correspondence nominees can deal with us on your behalf for your aged care costs.

We’re paying more Economic Support Payments

12 November 2020

If you’re eligible, we’ll pay you $250 during December.

We may confirm your identity by video chat

11 November 2020

We’ve started a video chat trial to link some customers to their identity documents.

The Coronavirus Supplement is extending

10 November 2020

You may still get the Coronavirus Supplement in your payment each fortnight until 31 March 2021.

Is the amount of JobKeeper Payment you get changing?

10 November 2020

You may be able to claim for an income support payment before the amount of your JobKeeper Payment changes.

Important information about your income support payments

10 November 2020

We’re extending some temporary changes to our payments that we made because of coronavirus (COVID-19).

Does your reporting date fall between 7 and 18 December 2020?

10 November 2020

You may need to make a one-off calculation when you report due to changes to income reporting.

Your payment may have stopped because we need your parents’ income

5 November 2020

If your Youth Allowance or ABSTUDY payment has stopped, we may need your parent’s income.

Let’s celebrate NAIDOC Week in 2020

3 November 2020

NAIDOC Week runs from 8 to 15 November.

Do you live outside Australia and get employment income?

29 October 2020

If you’re outside Australia, you’ll need to phone us to confirm your employment income details before 18 November 2020.

Pandemic Leave Disaster Payment for Queensland and South Australia

28 October 2020

The Australian Government announced support if you live in Queensland or South Australia and can't earn an income.

Centrelink debt pause to end, repayments won’t restart until 2021

28 October 2020

The pause on debt in response to COVID-19 is ending. But if you owe money, you won’t need to repay it until next year.

Celebrating 10 years of Grandparent Advisers

26 October 2020

These specialised staff help grandparents and other non-parent carers who provide ongoing care for children.

Are you eligible for a part Age Pension?

26 October 2020

Check your eligibility before making a claim for Age Pension.

Got a reminder letter? We need to know your parents’ income now

20 October 2020

We need your parents’ income by the date in your letter or we may suspend your payment.

Everything you need to know about Youth Allowance

16 October 2020

Leaving year 12? We have resources to help you work out if you can get extra money while you study.

Your extra coronavirus payments may mean you need to pay tax

14 October 2020

You can ask us to take tax out of your payment to help you avoid an income tax debt.

How your superannuation can affect your payment

14 October 2020

What you choose to do with your super may impact the payments and services you get from us.

Mutual obligations restart in the Community Development Program

14 October 2020

If you’re in the Community Development Program (CDP), you must meet your mutual obligation requirements from 19 October 2020.

Reporting your employment income is changing

13 October 2020

How you report your employment income will change from 7 December 2020.

Ask us to withhold tax from your ABSTUDY payment

13 October 2020

This can help you avoid a possible tax debt.

The way you report your employment income is changing

9 October 2020

How you report your employment income will change from 7 December 2020.

Important information for parents of school leavers

2 October 2020

If your child completes year 12 or stops studying this year, your Family Tax Benefit (FTB) for them may stop.

We’ve extended the pause on debt activity to 30 October 2020

30 September 2020

In response to COVID-19, we paused some debt raising and recovery activity to help ease pressure on people’s budgets.

What happens now the assets test waiver has ended

25 September 2020

You need to tell us about your assets so we can pay you the right amount.

Important information about your family and parenting payments

24 September 2020

You need to know this information so you know what to expect in the coming weeks.

Is Disability Support Payment still the best option for you?

23 September 2020

Find out what changes if you’re getting Disability Support Pension, and you claim another payment instead.

Getting JobKeeper Payment? New requirements start 28 September

23 September 2020

If you get JobKeeper Payment and a payment from us, you may have to meet these requirements from 28 September.

There are changes to the JobSeeker Payment partner income test

22 September 2020

The amount your partner earns can affect your JobSeeker Payment amount.

The assets test exemption for some payments ends on 24 September

22 September 2020

We'll SMS you to ask you to update your assets. If you don’t do this before 25 September, we’ll stop your payment.

Families affected by COVID-19 may get extra CCS hours

21 September 2020

If you’re eligible you can now access up to 100 Child Care Subsidy (CCS) hours until 4 April 2021.

Gradual return of mutual obligation requirements

3 August 2020

From 4 August 2020, you’ll need to start meeting your mutual obligation requirements.

Are you a past customer eligible for an income compliance refund?

29 July 2020

If you’re a past customer and you’re eligible for an income compliance refund, update your details.

How Coronavirus Supplement and eligibility for some income support payments are changing

21 July 2020

The Australian Government is extending the Coronavirus Supplement until 31 December 2020. There are also changes to our income support payments.

How to manage your Child Support through coronavirus (COVID-19)

6 July 2020

If you have a child support assessment and your situation has changed because of coronavirus (COVID-19) you need to tell us.

How coronavirus (COVID-19) can impact your Family Tax Benefit (FTB)

6 July 2020

Your FTB may be impacted if your family income changes or you have a child 16 or older who doesn’t meet their study requirements.

Do you know where your claim for a student payment is up to?

30 June 2020

Feel confident about how your claim is progressing by tracking it online.

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