How to apply

Before you apply, you need to understand and agree to the CCeS policy, terms and procedural guide.

Step 1: Before you apply

Before you apply, download and read the CCeS policy, terms and procedural guides.

Step 2: Complete the application form

To apply for CCeS, download and complete the CCeS Business Application form.

Step 3: Complete the user details form

To complete your application you also need to complete the Business Online Services - User details form.

You can use it to register at least one of your staff to access Centrelink Business Online Services (CBOS) for CCeS.

If you're approved to use CCeS, any staff members who need to use CBOS must get their own access. They’ll need to complete the Business Online Services - User details form.

We'll provide log on IDs and password details for each user.

Step 4: Submit forms

You can submit your forms and other required information by email or fax to our Confirmation Services helpdesk.

Step 5: After you apply

We may contact you to ask for more details about your application.

We'll send you a letter advising the outcome of your application.

If we approve your application, we’ll give you information about how to use CCeS. This includes how you should get a customer’s consent.

If we don’t approve your application and you think we’ve made a mistake, ask us to review our decision. To do this, contact us using the details in the letter we sent you.

Call the Confirmation Services helpdesk if you have further CCeS questions.

Page last updated: 3 March 2022.
QC 48981