To use CCeS, you must do all of these:
- apply and be approved to access the service
- get consent from your customer to check their details with us
- verify the identity of the person giving consent.
What services are available in CCeS
Once you’re approved to use CCeS, you can access the following services depending on your needs.
Customer confirmation service
Use this service to confirm a Centrelink or DVA customer’s details including their name, address, payment and concession cards.
Income confirmation service
Use this service to find out a Centrelink customer’s income, asset or payment details.
Superannuation confirmation service
Use this service to confirm if someone meets the income support requirements for the early release of super due to financial hardship for your super fund.
If a CCeS result conflicts with other evidence
Sometimes a result from the Superannuation confirmation service may not match other information your business has.
For example, a customer may give you a letter from us confirming they meet the income support requirements for early release of superannuation on financial hardship grounds. However, CCeS may show that they don’t meet any rule.
If the CCeS result conflicts with other evidence, contact the Confirmation eServices helpdesk before making a final decision.
The helpdesk can check the information we hold and confirm whether the CCeS result is correct.
Contact and Address Verification service
This service is only available to some approved housing providers. They can use it to verify the contact details of a vulnerable Centrelink or DVA customer to help assess their housing application.
This can include the customer’s current address and phone number, as well as previous addresses.
What customer information you can get
The customer information you can access depends on the business category we approve you to use CCeS for.
We only give you access to the minimum information you need to confirm a customer’s entitlement to a concession, rebate or service you provide.
You can find more information about the customer information available through the CCeS service in the CCeS procedural guide.