Change of circumstances

If your circumstances change, this may affect your eligibility and payment of Assistance for Isolated Children.

We review your circumstances at the end of each year. This is to make sure you get the right payment for the next year.

What to tell us

You need to tell us if your or your child’s circumstances change. This includes if:

  • you or your child change or correct your name
  • you get Additional Boarding Allowance and your or your partner’s income increases or decreases;
  • you get Additional Boarding Allowance and your child’s boarding charges increase or decrease
  • your child stops boarding or living in the second home or studying via distance education
  • your child stops studying, reduces their study load, or changes their education institution
  • your personal circumstances change
  • you change your address or the student changes their term address
  • the care arrangements for your child change
  • you or your child leave Australia permanently.

If you don’t tell us about the changes within 14 days, it may affect your payment. We may pay you incorrectly and you’ll have to pay the money back.

If you deliberately don’t tell us about changes, we can charge you with fraud, and a recovery fee may apply.

How to tell us

You need to call us on the Assistance for Isolated Children line to tell us about most changes.

You can tell us about some changes using one of these self service options:

Read more about what you can do using self service.

If you don’t have access to a self service option please call the Assistance for Isolated Children line.

If you disagree with a decision we’ve made, you have the right to ask us to review our decision. Read more about reviews and appeals.

Changing or correcting your name

It’s important to tell us if you change your legal name.

To change or correct your legal name, we’ll need:

  • an original document issued by a state or territory Births, Deaths and Marriages registry
  • your consent to verify the document.

You need to bring your document to a service centre so we can update our records.

Page last updated: 8 August 2022