Apply for Public Key Infrastructure

Get secure access to our online services by applying for a Services Australia Public Key Infrastructure (PKI).

We issue PKI certificates to health care organisations.

Use these forms to apply for a PKI certificate:

Make sure you download the latest forms, so your application isn’t delayed.

Read how to install the PKI Certificate Manager.

PKI certificates use secure hash algorithm (SHA) technology when sending transactions online.

Transactions through your practice management or patient administration software use SHA technology.

These transactions also need PKI site certificates. We issue users SHA-2 PKI site certificates.

The latest version of some web browsers needs SHA-2 technology to authenticate users.

If you need a specific SHA version of a PKI certificate, contact the eBusiness Service Centre.

Health care providers and supporting organisations must have a National Authentication Service for Health (NASH) PKI certificate to access the My Health Record system. NASH PKI certificates can also be used to access the Healthcare Identifiers (HI) Service, electronic prescribing and secure messaging.

For more information go to the Australian Digital Health Agency website.

PKI certificate policies outline the rules for how we issue and use PKI certificates. Read the PKI policies and terms and conditions before you use your PKI certificate.

The Healthcare Public Directory lists individuals and organisations with active or revoked PKI certificates. For more information go to Certificates Australia.

Our PKI certificates meet the Gatekeeper (Public Key Infrastructure) framework under the International Organisation for Standardisation Health Informatics - Public Key Infrastructure technical specification (ISO/TS 17090).

Read how to install the PKI Certificate Manager.

Page last updated: 15 June 2024.
QC 74087