Web services for digital health and aged care channels

Information about web services for Medicare Online, DVA, Australian Immunisation Register, ECLIPSE, PBS and Aged Care.

Medicare and PBS PKI site certificate renewals

We’ve renewed all Medicare and PBS Public Key Infrastructure (PKI) site certificates that expired on or before 13 March 2022.

If you can’t submit online claims using your practice management software, you may need to install your renewed PKI site certificate. Installing your renewed PKI site certificate will let you transact online with until your software developer transitions you to web services.

How to check if your renewed PKI certificate is installed

You can see if your PKI site certificate is renewed and installed by checking the expiry date in your system’s certificate store. If you need help to do this contact your ICT support.

If the expiry date is on or before 13 March 2022, your renewed PKI site certificate must be installed as soon as possible. 

If you need to get a new PKI site certificate, contact the eBusiness Service Centre. Please have your Minor ID and PKI Certificate RA number ready when you call.

How to transact with us until your PKI site certificate is installed

You can use alternative digital channels, such as HPOS, to continue transacting online until your PKI site certificate is installed.

Find out more about online options for health professionals.

NASH PKI certificates used for digital health

National Authentication Services for Health (NASH) PKI certificates are different to Medicare and PBS PKI certificates. If your organisation uses a NASH PKI certificate, it may also be expiring.

For more information go to the Australian Digital Health Agency website.

About web services

Healthcare locations need to use web services compatible software to access the following digital health and aged care channels:

  • Medicare Online (including AIR and DVA)
  • ECLIPSE
  • PBS Online
  • Aged Care.

Your software developer will need to upgrade and deploy their web services products to your site, if they haven’t already.

If you use an alternative channel and don’t use software to submit claims and data to us, you aren't impacted. Find out more about the alternative online options for health professionals.

We’ve also replaced Public Key Infrastructure (PKI) security with Provider Digital Access (PRODA).

This change ensures our channels are secure and using up-to-date, industry standard technology.

The following channels now use PRODA Organisation authentication for web services.

Medicare Online (Including AIR and DVA)

This is the digital claiming channel used to submit claims and data to us. It’s integrated within practice management software. It includes Department of Veterans’ Affairs (DVA) claiming and functionality to transmit data to the Australian Immunisation Register (AIR).

Electronic Claim Lodgement and Information Processing Service Environment (ECLIPSE)

This is an extension of Medicare Online. It provides a secure connection for in hospital claiming between the following:

  • health care providers
  • day hospitals
  • public and private hospitals
  • private health insurers
  • the Department of Veterans’ Affairs.

Medicare Online also offers direct communication between healthcare providers, private health insurers and us in the one transaction.

Pharmaceutical Benefits Scheme (PBS) Online

This is the channel used to submit PBS claims and data to us.

Aged Care Web Services

This is the channel used to submit aged care claims and data to us. Aged Care providers that use the Aged Care Provider Portal won’t be impacted.

Updates to NASH

You need a National Authentication Service for Health (NASH) SHA-2 PKI certificate to authenticate to these channels:

  • My Health Record
  • Healthcare Identifiers (HI) Service
  • Electronic Prescribing
  • Secure Messaging.

Find out more about changes to NASH PKI certificates on the Australian Digital Health Agency website.

Page last updated: 13 March 2022