Understanding your Child Care Subsidy balancing outcome

Once we’ve balanced your Child Care Subsidy (CCS) payments we’ll let you know the outcome in writing.

You’ll get a letter explaining the outcome either through your myGov Inbox or delivered to your postal address.

Your CCS balancing outcome will be one of the following:

  • a top up, where we owe you money
  • an outstanding debt, where you may need to pay money back
  • no change, you got the right amount of CCS.

Top ups

We may not have paid you enough CCS during the year. If this happens, we’ll pay any outstanding amounts directly to you when we balance your payments.

This includes any CCS withholdings. We call this a top up.

Outstanding debts

If we paid you too much CCS during the year or you have an outstanding debt with us, we may recover it from either:

  • your CCS top up and arrears payments
  • your tax refunds.

We can recover your debt from these payments even if you’ve entered into a repayment arrangement with us.

If your CCS is current we’ll automatically start withholding 20% of your payments to repay the debt. This will occur even if you have another repayment plan in place.

Read more about how to repay money you owe to Centrelink.

If you underestimated your family income for 2022-23, make sure your current estimate is accurate. You should update your income estimate and also let us know about any changes to your activity test. You can also update your CCS withholdings to help reduce your risk of getting a debt.

If you need to pay back money you owe

You can check your Centrelink debts online. Select Money You Owe from either:

You can change or pause your debt repayments, if you’re affected by a current disaster event in your state or territory.

If you disagree with a decision we’ve made, you have the right to ask us to review it. Read more about reviews and appeals.

It’s important you talk to us if you’re experiencing financial hardship or worried about paying back a debt. We can work with you to set up a repayment plan you can afford.

Read more about Centrelink debts and overpayments.

Page last updated: 28 September 2023.
QC 65038