Privacy using social work services
We respect your right to privacy.
Aged care request for a nominee for Department of Veterans’ Affairs customers form (AC019)
Use this form to choose another person or organisation to deal with us on your behalf for aged care costs if you’re a Department of Veterans’ Affairs customer.
Change of circumstances if you get Status Resolution Support Services payment
You need to tell us as soon as possible if there’s a change to any of the details you gave us. Changes can affect your payment.
Change of circumstances for loans under the Home Equity Access Scheme
You must tell us if any of your circumstances change when you have a loan under the Home Equity Access Scheme.
Status Resolution Support Services Payment - authorising a person or organisation to enquire on your behalf form (SU698)
Use this form to arrange for another person or organisation to enquire with us on your behalf about your Status Resolution Support Services payment.
More support available for Victoria Bushfires, January 2026
If you’ve been affected by this disaster, we have Australian Government Disaster Recovery Payment (AGDRP) to help you.
Fares Allowance if you study by distance and online
You may get Fares Allowance to attend compulsory activities for your study.
Changing your circumstances when you get a Student Start up Loan
It’s important to tell us if your circumstances change when you get a Student Start-up Loan.
Residence rules for Farm Household Allowance
To be eligible for Farm Household Allowance you must meet the residence rules.
Veteran Payment affects your income support payment
Information to help you make a choice between Veteran Payment and an income support payment.