Community Engagement Officers
We can help you get information about payments and services if you’re having a difficult time due to a vulnerability or complex issue.
Victoria Bushfires, January 2026 - Disaster Recovery Allowance
Support if you’ve lost income as a direct result of Victoria bushfires that started in January 2026.
Elder wellbeing
Information and resources to help you look after your wellbeing as you get older.
Caring for someone with dementia
Resources to help you care for someone with dementia.
Pensioner Concession Card for non-pensioners - 9 October 2017
We may have cancelled your pension payment on 1 January 2017 because of changes to the pension assets test.
How to claim Vic Bushfires, January 2026 - Australian Government Disaster Recovery Payment
How you can claim Australian Government Disaster Recovery Payment.
Re-claim for a Commonwealth Seniors Health Card form (SA296A)
Use this form to reclaim a Commonwealth Seniors Health Card (CSHC) within 26 weeks of your CSHC having been cancelled.
Elder safety
Information and resources to help with your safety as you get older.
International bank account form (AUS178)
Use this form to tell us your bank account details if you can get your Centrelink payment outside Australia.
Change of circumstances when you hold a Pensioner Concession Card
We need to know about changes that could stop you from having a Pensioner Concession Card.