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You need to tell us about any changes of circumstances for the people in your care by registering an event. We’ll use this information to decide what payments we make to you on behalf of your care recipient.
You’ll need an individual Provider Digital Access (PRODA) account to access the Aged Care Provider Portal (ACPP). If you don’t have one, you can register for an individual PRODA account.
Register care setting days
To register care setting days, you will need to be on a care recipient profile.
- Under the Circumstances tab select Care setting days to open the Care setting days summary screen.
- Select the Register care setting days button.
- Select the Relevant claim month from the drop-down list.
- Enter the number of day(s) spent in a community care setting.
- Enter the number of day(s) spent in a residential care setting.
- Check the details you’ve entered and select Submit. Select the bolded text for more information.
- If you've successfully filled in all the relevant information, you'll see a Successful receipt screen.
Register bulk events
The Bulk events screen can be used to register departures and care setting days for all care recipients for the current claim month.
To navigate to the Bulk events screen you can select the Bulk events tab under the hamburger menu, under the Quick links menu or by using the Quick find search bar.
- If you're not departing the care recipient:
- Enter the number of community care days.
- Enter the number of residential care days.
- If you are departing the care recipient:
- Enter their functional capacity score on departure.
- Select their departure reason.
- Enter their departure date.
- Enter the number of community care days.
- Enter the number of residential care days.
- Check the details you have entered and select Submit.
- If you have successfully filled in all the relevant information, you will see a Successful receipt screen. You can also check the Current claim screen to see the details you’ve just entered.