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To be eligible it must be:
- essential care that can’t wait till you get home
- within 12 months after you arrive - in some cases you may be able to extend this.
What’s covered
The agreement covers hospital care which includes:
- specialist care
- nursing
- prescription medicine, a full or part refund
- transport, a part refund for ambulance or taxi travel to get urgent care
- paramedics
- childbirth.
It also covers care from doctors which includes:
- GPs
- specialists
- psychiatrists, if you’re 18 or older.
What it doesn’t cover
The agreement doesn’t cover:
- staying in a comfort or single room in hospital unless it’s essential
- non-specialist dental care if you’re 18 or older
- psychiatric care if you’re under 18
- repatriation costs - costs associated with sending you back to your home country.
Your travel insurance may cover these and other extra costs.
What to do
Get a certificate of eligibility
To get a certificate of eligibility, fill in the Application form for an A111 Certificate of Eligibility form. You’ll also need copies of your current passport and Medicare card. Post all 3 documents to:
Zilveren KruisGroep Buitenlands Recht
Postbus 650
7300 AR APELDOORN Netherlands
You can do this when you arrive in the Netherlands or before you leave home.
To get free care
If you go to a doctor that works with the health department Zilveren Kruis, show your A111 certificate. You won’t need to pay.
To find a doctor that works with Zilveren Kruis:
- check the Zilveren Kruis website
- call +31 (0)33 445 6870.
To get a refund for care
You may need to pay a bill if you:
- go to a doctor who’s not with Zilveren Kruis
- don’t show an A111 certificate.
You can get a refund by sending Zilveren Kruis:
- your original bill or receipt – not a copy
- your Application form for an A111 Certificate of Eligibility or a copy of the certificate
- your claim form, you can get both forms from the Zilveren Kruis website
- your statement from the doctor saying why you needed the transport for ambulance and taxi costs, if applicable.
Post the documents to:
Zilveren KruisGroep Buitenlands Recht
Postbus 650
7300 AR APELDOORN Netherlands
If you have questions call +31 (0)33 445 6870