Visiting the Netherlands

To be eligible it must be:

• essential care that can’t wait till you get home
• within 12 months after you arrive - in some cases you may be able to extend this.

What’s covered

The agreement covers hospital care which includes:

• specialist care
• nursing
• prescription medicine, a full or part refund
• transport, a part refund for ambulance or taxi travel to get urgent care
• paramedics
• childbirth.

It also covers care from doctors which includes:

• GPs
• specialists
• psychiatrists, if you’re 18 or older.

What it doesn’t cover

The agreement doesn’t cover:

• staying in a comfort or single room in hospital unless it’s essential
• non-specialist dental care if you’re 18 or older
• psychiatric care if you’re under 18
• repatriation costs - costs associated with sending you back to your home country.

Your travel insurance may cover these and other extra costs.

What to do

Get a certificate of eligibility

To get a certificate of eligibility, fill in the Application form for an A111 Certificate of Eligibility form. You’ll also need copies of your current passport and Medicare card. Post all 3 documents to:

You can do this when you arrive in the Netherlands or before you leave home.

To get free care

If you go to a doctor that works with the health department Zilveren Kruis, show your A111 certificate. You won’t need to pay.

To find a doctor that works with Zilveren Kruis:

• check the Zilveren Kruis website
• call +31 (0)33 445 6870.

To get a refund for care

You may need to pay a bill if you:

• go to a doctor who’s not with Zilveren Kruis
• don’t show an A111 certificate.

You can get a refund by sending Zilveren Kruis:

• your original bill or receipt – not a copy
• your Application form for an A111 Certificate of Eligibility or a copy of the certificate
• your claim form, you can get both forms from the Zilveren Kruis website
• your statement from the doctor saying why you needed the transport for ambulance and taxi costs, if applicable.

Post the documents to:

If you have questions call +31 (0)33 445 6870