Web services for digital health and aged care channels

Information about web services for Medicare Online, DVA, Australian Immunisation Register, ECLIPSE, PBS and Aged Care.

It’s time to get ready for web services. Read more about how to prepare for web services.

From 13 March 2022, you must use web services compatible software to access our digital health and aged care channels.

If your software isn’t web services ready by 13 March 2022, claims and transmissions may need to revert to an alternative channel where available. This may create additional administrative pressure and costs for your business. To find out what the alternative channels are, visit online options for health professionals.

The following channels will use web services from 13 March 2022.

Medicare Online (Including AIR and DVA)

This is the digital claiming channel used to submit claims and data to us. It’s integrated within practice management software. It includes Department of Veterans’ Affairs (DVA) claiming and functionality to transmit data to the Australian Immunisation Register (AIR).

Electronic Claim Lodgement and Information Processing Service Environment (ECLIPSE)

This is an extension of Medicare Online. It provides a secure connection for in hospital claiming between:

  • health care providers
  • day hospitals
  • public and private hospitals
  • private health insurers
  • the Department of Veterans’ Affairs
  • us.

It also offers providers direct communication with us and private health insurers in the one transaction.

Pharmaceutical Benefits Scheme (PBS) Online

This is the channel used to submit PBS claims and data to us.

Aged Care Web Services

This is the channel used to submit aged care claims and data to us.

We’re also replacing the current Public Key Infrastructure (PKI) security with Provider Digital Access (PRODA).

From 13 March 2022, you’ll need a National Authentication Service for Health (NASH) SHA-2 PKI certificate to authenticate to these channels:

  • My Health Record
  • Healthcare Identifiers (HI) Service
  • Electronic Prescribing
  • Secure Messaging.

Find out more about changes to NASH PKI certificates on the Australian Digital Health Agency website.

These changes will ensure our channels are secure and using up-to-date, industry standard technology.

Page last updated: 1 April 2021