How to use the portal

Information and resources to help you use the Aged Care Provider Portal.

You must have cookies and JavaScript enabled in your browser for the portal to work.

View the tutorials on the education resources gateway for help to:

Accessing historical information

You can use the portal to access event, claim or payment data from the last 24 months.

If a provider logged a care recipient’s event details using a paper form more than 24 months prior, it may not show in the portal. This includes entry and leave events.

You may see inconsistent information between a submitted event and the claim if a provider submitted a manual adjustment. Up to date information will always show in the claim. If you need these details, contact us.

Which care recipient ID to use

To help you identify a care recipient’s history, you’ll see up to 3 different kinds of care recipient IDs in the portal.

If you’re a residential care provider, you can still use the SPARC ID when you contact us. There’s no need to change your records over.

You’ll be able to use the care recipient ID or SPARC ID when you search for a care recipient.

If you need to upload files

You won’t be able to use file upload in the Aged Care Provider Portal. If you can’t submit events using business 2 government software, you’ll need to submit events (like ACFIs) through the portal.

2 year variation rule

There’s a 2 year limit to change an event through the portal after the end of a payment period. Read more about the 2 year variation rule.

Page last updated: 11 December 2020