Online options for health professionals

Online services

There are several online services for health professionals.

Australian Immunisation Register (AIR)

AIR is a national register that records vaccinations given to people of all ages in Australia.

Vaccination providers can both:

submit immunisation information
check the immunisation status of individuals in the register.

The easiest way to access the AIR is through PRODA or by using your PKI certificate.

Read more about AIR for health professionals.

Digital health

You can manage health and health related information electronically.

Read more about getting started with digital health.

Health Professional Online Services (HPOS)

With more than 26 services, HPOS is a fast and secure way for you to do business with us online. Using HPOS, you can:

submit bulk bill, DVA and patient claims using Webclaims
access and check patient eligibility for services
create an additional Medicare provider number
update or add bank and personal details
view statements and reports
upload forms and documents
nominate delegates to access services and do tasks on your behalf.

PRODA

You need to use your Provider Digital Access (PRODA) account to securely access HPOS and the National Disability Insurance Scheme (NDIS).

PRODA is a portable, secure online system that requires no additional software or hardware and is available to anyone who has registered for a PRODA account. Designed as a two-step verification process, it uses a username, password and verification code to log in.

MBS Online

MBS Online is the Department of Health and Aged Care’s online system that contains the Medicare Benefits Schedule (MBS), a list of the Medicare services subsidised by the Australian Government.

It allows health professionals to check if the service provided for a patient is eligible for a Medicare benefit.

Read more at the Department of Health and Aged Care MBS Online website.

PIP Online

Available through HPOS, PIP Online lets participating practices manage their information and involvement in the Practice Incentives Program (PIP).

Read more about PIP Online in the Practice Incentives Program.

WIP – Practice Stream Online

Available through HPOS, WIP – Practice Stream Online lets participating practices manage their information and involvement in the Workforce Incentive Program (WIP) – Practice Stream.

Read more about (WIP) – Practice Stream Online in the Workforce Incentive Program.

Public Key Infrastructure

If you don’t have access to HPOS or wish to use other online services you’ll need a Human Services Public Key Infrastructure (PKI) certificate.

Read more about Public Key Infrastructure.

National Authentication Service for Health (NASH)

You need a NASH Public Key Infrastructure (PKI) certificate to securely access the My Health Record system.

You can apply for a NASH PKI certificate if you meet the eligibility criteria.

Online claiming

The claiming channel you choose can make a big difference to productivity, cash flow and patient service.

We understand that everyone has different needs. This is why we offer you more ways to make claims.

Aged Care Online claiming

Approved aged care providers can use online claiming to submit events and directly claim aged care payments.

Medicare Easyclaim

Medicare Easyclaim is used for Medicare bulk billing and patient claiming.

It lets your patients claim their Medicare benefit and have it paid into their bank account through your practice’s EFTPOS terminal or your practice management software.

If you're using Medicare Easyclaim for patient claims, you can start claiming once your EFTPOS provider installs it. For bulk billing, you need to register your bank account details first.

Medicare Easyclaim is simple to adopt, requires minimal training and is easy to use. You can use it 24 hours a day, 7 days a week. Your patients get their benefit almost immediately after swiping their EFTPOS card.

Medicare Online

Health professionals can use Medicare Online to:

submit claims for bulk billing, patient claims and Department of Veterans’ Affairs claims
securely transfer Australian Immunisation Register data.

Your practice management software allows you to lodge your patient claims via a secure internet connection. Talk to your software vendor to find out if online claiming functions are integrated into your software.

If you’re already using Medicare Online, it's easy to 'switch on' patient claiming. To find out more, contact your software vendor or talk to one of our Business Development Officers.

If you're using Medicare Online for patient claiming, you don't have to ask patients for their bank account details. Patients register their bank details with us. Medicare Online lets you submit patient claims even if you don't have the patient's bank account details.

Your patients will usually receive their benefit the next working day.

ECLIPSE

ECLIPSE is the Electronic Claim Lodgement and Information Processing Service Environment.

It provides secure communication between us and:

health professionals
public and private hospitals
private health insurers
billing agents
the Department of Veterans’ Affairs.

ECLIPSE also lets private hospital patients:

pay only the gap
claim benefits from Services Australia, their private health insurer and Department of Veterans' Affairs.

Contact us

To register for electronic claiming, or for more information about the best claiming options for your practice, contact us.

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