Crisis Payment
A one-off non-taxable payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
How to claim a Crisis Payment for Other Extreme Circumstances
Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.
Who can get a Crisis Payment for Other Extreme Circumstances
You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Natural disaster support
Support for people directly affected by a declared natural disaster.
Crisis Payment for other extreme circumstances
You may get Crisis Payment if you’ve had to change where you live due to an unforeseen extreme circumstance.
NSW East Coast Severe Weather and Flooding, May 2025 - AGDRP
A lump sum payment to help people affected by New South Wales east coast severe weather and flooding that started in May 2025.
Partner details - if you live in Australia form (MOD P)
Use this form to give us information about your partner if you are claiming or receiving a payment or concession card.
Relationship details - Separated under one roof form (SS293)
Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.