Ordinary waiting period
You may have to wait for a week before your payment starts. We will let you know when you claim if this applies to you.
Comprehensive Compliance Assessment
An assessment to find out why you haven’t been meeting your mutual obligation requirements.
Help in your language
We can help you with translated information or you can talk to a service officer who speaks your language.
Receiving child support when you live outside Australia
We may be able to help you with your child support arrangements if you live outside Australia.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Paying child support when you live outside Australia
We’ll try to contact you to discuss your payments and check your Australian assessment is correct and reflects your circumstances.
Support services for separated families
We provide separated parents support and information to help with their family situation.
Travel outside Australia rules for Child Care Subsidy
There are rules about when you can get Child Care Subsidy when you travel outside Australia. The rules also apply to your Additional Child Care Subsidy.
Prepare to transfer to Age Pension if you get Parenting Payment
If you get Parenting Payment and you’re Age Pension age, you can apply to transfer to Age Pension.
Travel outside Australia rules for Family Tax Benefit
There are rules about when you can get Family Tax Benefit when you travel outside Australia. The rules also apply if your dependent children go overseas.