How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Replace a lost or stolen Pensioner Concession Card or Health Care Card
If your Pensioner Concession Card or Health Care Card is lost, stolen or ruined, we can post you a new card if you need one.
Someone to act for you with Medicare, Centrelink, aged care or Child Support
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.
Income test for the Low Income Health Care Card
To get a Low Income Health Care Card your income must be under the limit.
Travel outside Australia rules for Low Income Health Care Card
There are rules about how long your Low Income Health Care Card remains current when you travel outside Australia.
Travel outside Australia rules for a Health Care Card and Pensioner Concession Card
The travel rules of your main payment affect your Health Care Card and Pensioner Concession Card when you travel outside Australia.
Privacy notice for Medicare online account
How we’ll manage your personal information if you use Medicare online account.
Centrepay goods and services
If you get an eligible Centrelink payment, you can use Centrepay to pay for goods and services from approved businesses.
Reciprocal Health Care Agreements - visiting from Belgium
If you’re visiting Australia from Belgium, you may be eligible for medical care under Medicare while you’re here.