Most useful information for Living with disability

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

Setting up online accounts for Centrelink

To do your business with us, create a myGov account and link it to Centrelink.

1. Help for myGov, online accounts and mobile apps
2. Centrelink online account help guides

Centrelink online account help - Request a document

Instructions on how to view, print and save your documents using your Centrelink online account.

1. Recently unemployed
2. Most useful information

Employment Separation Certificate form (SU001)

You can ask your previous employer to use this form to certify important employment information about you.

1. Natural disaster
2. Most useful information

Crisis and other help

We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.

1. Growing up
2. Most useful information

Authorising a person or organisation to enquire or act on your behalf form (SS313)

Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.

1. Prove your identity
2. Proving your identity online

How to prove your identity to Centrelink through myGov

How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.

1. Top payments
2. Pensioner Education Supplement

Who can get a Pensioner Education Supplement

You can get the supplement if you meet study rules and get certain payments from us or the Department of Veterans’ Affairs.

How to prove your identity with Centrelink

You need to prove your identity before you claim a payment or service.

Newly arrived resident's waiting period

If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.