If you’re ready to start repaying

How to start repaying the money you owe.

You only need to do this if you either:

  • don’t currently get a payment from us
  • want to make extra payments or pay the money you owe in full.

The easiest way to repay money is by using the Money you owe service. This is available in your Centrelink online account through myGov or your Express Plus Centrelink mobile app.

If you need help to use the Money you owe service you can use our online guides. If you have a Centrelink online account, use the Centrelink online account guide. If you have an Express Plus mobile app, use the Express Plus Centrelink mobile app guide.

If you need help repaying money or setting up a payment arrangement, please call us on either:

The following table outlines the different payment methods you can use.

Payment method Instructions
Direct debit Use the Money you owe service to set up automatic deductions from your bank account.
BPAY

You can pay using BPAY by phone or internet banking.

Our Biller code is 21915 and your BPAY reference number is on the letter we sent you.

You may be able to make a BPAY payment from your credit card. However, your bank may charge you extra fees or interest. You should check this with your bank before making a payment this way.

Australia Post You can pay in person at any Australia Post office or postal outlet. You can pay by:
  • EFTPOS
  • cash
  • cheque
  • money order.

You’ll need the barcode from your letter in your Money you owe service. If you don’t have a barcode, ask us for a payment card to make regular payments. To request a card, call either the:

You can make a payment through Australia Post’s POST Billpay service. Our Billpay code is 0802 and your POST Billpay reference number is in the letter we sent you.

You can also pay over the phone by calling the Australia Post POST Billpay line on 131 816.

Credit card Use the Money you owe service to repay your debt using your Visa or Mastercard. Before using your debit or credit card, please check with your bank if there are any additional fees and charges.

Page last updated: 19 March 2021