How to claim

Complete the following steps to claim your Pension Bonus. Before you start, check if you can get it.

You must claim the Pension Bonus with your Age Pension. Read about when to claim.

Steps to claim your Pension Bonus

  1.  

    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to confirm your identity with us before you start your claim.

    If you can’t claim online, either:

    If your partner is also a member of the scheme, they’ll need to submit their own online claim. Or, you can both claim on the same paper claim form.

  2. Visiting a service centre
     

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim. You also need to prove you passed the work test.

  3. Gather Documents
     

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Seniors, select Get started.
    4. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    5. Submit your claim.

    When you're ready:

    Sign in to myGov

  4. Claim online
     

    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim
    • an estimated completion date
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim. We’ll send a letter to either your:

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

  5.  

    5. After we approve your claim

    We’ll automatically check if you can get a Pension Bonus top up payment 13 weeks after we grant you Age Pension. You don’t need to do anything.

Page last updated: 12 March 2020