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Why you need to give us documents
We need supporting documents to confirm information you give us in your claim. We can’t assess your claim without them. We may also ask you for more details after you submit your claim.
Which documents you may need to give us
Which documents we may need depends on your circumstances. We’ll tell you in the claim which documents you must give us.
You may need to give us some of the following details before or when you submit your claim:
- copies of payment summaries
- income tax returns
- time sheets
- completed work records
- evidentiary certificates, these relate to your work test
- evidence of periodic or lump sum compensation payments since start of registration
- evidence of giving away money, other assets or selling assets for less than their market value.
When we may need documents after you submit your claim
After you submit your Pension Bonus claim, we’ll assess your circumstances. If we need more information, we’ll ask you for it. We’ll send a letter to your myGov Inbox if you have one. If you don’t, we’ll send you this request in the mail.
If this happens, we’ll put your claim on hold while we wait for the information.
You generally need to provide the documents we request within 14 days. If you don’t, we may reject your claim. Call the Older Australians line if you’re having trouble providing the information we ask for.