Supporting documents

When you claim a pension bonus, you’ll need to give us some supporting documents.

Why you need to give us documents

We need supporting documents to confirm information you give us in your claim. We can’t assess your claim without them. We may also ask you for more details after you submit your claim.

Which documents you may need to give us

Which documents we may need depends on your circumstances. We’ll tell you in the claim which documents you must give us.

You may need to give us some of the following details before or when you submit your claim:

  • copies of payment summaries
  • income tax returns
  • time sheets
  • completed work records
  • evidentiary certificates, these relate to your work test
  • evidence of periodic or lump sum compensation payments since start of registration
  • evidence of giving away money, other assets or selling assets for less than their market value.

When we may need documents after you submit your claim

After you submit your Pension Bonus claim, we’ll assess your circumstances. If we need more information, we’ll ask you for it. We’ll send a letter to your myGov Inbox if you have one. If you don’t, we’ll send you this request in the mail.

If this happens, we’ll put your claim on hold while we wait for the information.

You generally need to provide the documents we request within 14 days. If you don’t, we may reject your claim. Call the Older Australians line if you’re having trouble providing the information we ask for.

How to submit your documents

You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.

You can also give them to us by mail or by visiting a service centre.

Page last updated: 3 March 2022