How to claim

Complete the following steps to claim Parenting Payment.

You can’t submit a claim for Parenting Payment before the birth of a child.

If you’re eligible, we’ll pay you from the date you submit your claim.

We can also backdate your payments if you submit your claim and documents within 4 weeks of either:

  • your child’s birth
  • the date the child came into your primary care.

Steps to claim Parenting Payment

  1. Visiting a service centre

    1. Get ready to claim

    To claim a payment you will need a Customer Reference Number (CRN). You can get a CRN online through myGov. If you don’t have a myGov account you’ll need to create one. Once you’ve created your myGov account follow these steps.

    1. Sign in to myGov.
    2. Select Continue from the Government support for Coronavirus banner, then select I need a CRN.
    3. Follow the prompts to enter your identity details.

    If you can’t get a CRN online, you can call us on the Families line.

    If you can claim online

    The easiest way to claim is online. We encourage you not to come to a service centre during this time.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You don’t need to call or visit a service centre to establish your identity and claim a payment. Read more about the easiest way to claim a payment.

    If you can't claim online

    If you can’t claim online you can do 1 of these instead:

  2. Gather Documents

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  3. Claim online

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Families, select Get started then Apply for Parenting Payment.
    4. Answer all the questions - there's help on each screen including how to submit supporting documents and other forms.
    5. Submit your claim.

    When you're ready:

    Sign in to myGov


    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim submission was successful
    • the ID number of your claim
    • an estimated completion date
    • the link you need to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim. We'll send a letter to either your:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 6 May 2020