How to claim

Complete the following steps to claim Parenting Payment.

1: Parenting Payment – guide to claim

We will guide you through the claim process.

You can’t submit a claim for Parenting Payment before the birth of a child.

We can backdate your payments. You must submit your claim and documents within 4 weeks of your child’s birth, or the date the child came into your primary care.

2: Do you have a Parenting Payment claim in progress?

3: You can track your claim using your Centrelink online account through myGov

You may need to supply supporting documents to progress your claim.

Sign in to myGov

4: Are you claiming Parenting Payment for yourself?

5: Do you have a Nominee arrangement in place?

To claim on someone else’s behalf you must be authorised.

The person you are claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee arrangement

You will need to have an arrangement in place to claim on someone else’s behalf.

The person you are claiming for will need to start the process. Read about how to add a Nominee arrangement using your online account.

7: Do you want to claim online?

The easiest way is to claim online.

8: Do you have a myGov account?

9: You can claim over the phone

If you can’t claim online, call us on the families line.

You don’t need to go to a service centre to make a claim. If you're feeling unwell, or need to isolate yourself at home, please don't visit our service centres.

10: Create a myGov and Centrelink online account to begin your claim online

Follow these steps:

  1. Create a myGov account and agree to the terms of use.
  2. Enter your email address, then confirm your email address using a code we email to you.
    Each myGov account must use a unique email address. You can’t use the same email for 2 myGov accounts.

  3. Set up security features including passwords, secret questions and you have the choice to use your mobile phone number as a 2 step authentication.
  4. Sign in to myGov and then link your account to Centrelink.
  5. Either enter your Centrelink Customer Reference Number or select I need a CRN.
  6. Follow the prompts to establish your identity and we’ll check your details against our records.
  7. We’ll create you a Centrelink online account and from there you can Make a claim.

Create a myGov account

11: Is your myGov account linked to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

12: Do you have a Centrelink Reference Number?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

13: Sign in to myGov and get your Centrelink Customer Reference Number

We can check if you have a Centrelink Customer Reference Number (CRN) or create one. We’ll then create a Centrelink online account at the same time. We need to establish your identity to do this.

Follow these steps:

  1. Sign into myGov
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN
  3. Follow the prompts to enter your identity details.

    You’ll need 1 of these documents:

    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

    You’ll also need 1 of these documents:

    • Australian driver licence
    • Department of Immigration issued ImmiCard
    •  Australian Citizenship by Descent Certificate.
  4. Enter information from your Medicare card.
  5. Enter some personal details and we’ll check them against our records.
  6. We’ll create a Centrelink online account and link to myGov.
  7. Start your claim for a Austudy.

We may need more identity information at a later date. We’ll contact you in the future to let you know what we need.

Sign into myGov

If you can’t establish your identity or get a CRN online, you can call us on the Families line

14: Sign into your Centrelink online account through myGov and start your claim

Follow the next steps:

  1. Sign into myGov and select Centrelink.
  2. Select Make a claim from your homepage.
  3. Select Get Started from either the Families or Job seeker category.
  4. Answer pre-claim questions to check your eligibility.
  5. Start your claim and answer the questions about your situation.
  6. Review and confirm your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you submit supporting documents to submit your claim.

Sign into myGov

You can’t submit a claim for Parenting Payment before the birth of a child.

We can backdate your payments if you submit your claim and documents within 4 weeks of either:

  • your child’s birth
  • the date the child came into your primary care.
Next: What your commitments are

There are some things you must do to keep getting your Parenting Payment.

Page last updated: 16 September 2020