When you can’t support an assuree
We may pay income support to the assuree during the assurance of support period if you can't support them, or they can't accept support from you.
We normally speak to both of you before we do this.
Money you owe us
As the assurer, you’ll owe us money for any recoverable payments made to your assuree. This will apply during the assurance of support period.
You’ll need to pay back any money your assuree gets from any of the following payments:
If you get Crisis Payment with one of these payments, you’ll have to pay it back too.
You may also need to pay back any add ons such as any of the following payments:
- Fares Allowance
- Language Literacy and Numeracy Supplement
- Pension Supplement
- Pensioner Education Supplement
- Pharmaceutical Allowance
- Remote Area Allowance
- Rent Assistance
- Telephone Allowance
- Utilities Allowance
- Work for the Dole Supplement – read about it on the Department of Education, Skills and Employment website.
We get the money back from you by any of the following methods:
- through a debt notice that you have to pay
- from your bank guarantee if you have one
- from your bank guarantee plus a debt notice, if the amount to repay is more than the bank guarantee.
Changes due to coronavirus (COVID-19)
If you have a debt not secured by a bank guarantee which has a term deposit it’ll be paused. You’ll have to repay the debt after 2 October 2020.
We won’t apply the pause if you already have a payment plan in place. If you want to keep paying off your debt, you don’t need to do anything. If you need to reduce, pause or stop your repayments, you need to call us on the Centrelink debt recovery line.
If you have a debt secured by a bank guarantee which has a term deposit it won’t be paused. We’ll raise and recover for the amount of the term deposit.
We have a range of other tools and information to help you manage your payment or get extra support.
Page last updated: 4 December 2020
This information was printed 20 April 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/assurance-support/when-you-cant-support-assuree. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.