News for separated parents

Proposed settlement information for Income Compliance Program class action

20 January 2021

We’re contacting class action group members with details of the proposed settlement and what to do if they object.

Will you start using child care in 2021?

19 January 2021

If you're planning to enrol your child in child care this year, we have information to help.

We’re messaging some families who get the Coronavirus Supplement

18 January 2021

If you get Family Tax Benefit, we may send you a reminder to include the Coronavirus Supplement in your income estimate.

Get your family prepared for the new year

11 January 2021

Keep up to date with changes to family and parenting payments due to coronavirus (COVID-19).

Public holiday closures, reporting and payment arrangements

4 January 2021

We’re closed on Australia Day. We want to help you plan so you still get paid.

Latest updates for Income Compliance Program class action members

23 December 2020

The court has scheduled a hearing on 6 and 7 May 2021 to approve the final settlement terms.

Cashless Debit Card extension

22 December 2020

On 10 December 2020, legislation passed with changes to Income Management and Cashless Debit Card programs.

Energy rebates for eligible Queensland residents

17 December 2020

If you’ve got a Health Care Card or Pensioner Concession Card, the Queensland Government may give you an energy rebate.

Have we asked you for documents recently?

14 December 2020

Save yourself a trip to a service centre and upload them online.

Pandemic Leave Disaster Payment for the Australian Capital Territory

11 December 2020

The Australian Government announced support if you live in the ACT and can't earn an income.

Update your income estimate if you get the Coronavirus Supplement

9 December 2020

The Coronavirus Supplement is taxable income you must include in your family income estimate.

Extended work test for Parental Leave Pay and Dad and Partner Pay

7 December 2020

If coronavirus (COVID-19) affected your work, you may be able to use the extended work test.

Did you get a Family Tax Benefit Account Payable notice for 2018-19?

27 November 2020

Here’s why you got an account payable notice, and what you can do next.

We’re here to help if you’re affected by family and domestic violence

24 November 2020

We’ll help connect you to the right support as quickly as possible.

Do I need to provide an Employment Separation Certificate?

19 November 2020

We haven’t asked for one since March 2020. However, from 1 January 2021, you may need to include one.

We’re paying more Economic Support Payments

12 November 2020

If you’re eligible, we’ll pay you $250 during December.

We may confirm your identity by video chat

11 November 2020

We’ve started a video chat trial to link some customers to their identity documents.

Important information about your income support payments

10 November 2020

We’re extending some temporary changes to our payments that we made because of coronavirus (COVID-19).

Pandemic Leave Disaster Payment for Queensland and South Australia

28 October 2020

The Australian Government announced support if you live in Queensland or South Australia and can't earn an income.

Centrelink debt pause to end, repayments won’t restart until 2021

28 October 2020

The pause on debt in response to COVID-19 is ending. But if you owe money, you won’t need to repay it until next year.

Important information for parents of school leavers

2 October 2020

If your child completes year 12 or stops studying this year, your Family Tax Benefit (FTB) for them may stop.

We’ve extended the pause on debt activity to 30 October 2020

30 September 2020

In response to COVID-19, we paused some debt raising and recovery activity to help ease pressure on people’s budgets.

What happens now the assets test waiver has ended

25 September 2020

You need to tell us about your assets so we can pay you the right amount.

The assets test exemption for some payments ends on 24 September

22 September 2020

We'll SMS you to ask you to update your assets. If you don’t do this before 25 September, we’ll stop your payment.

Are you a past customer eligible for an income compliance refund?

29 July 2020

If you’re a past customer and you’re eligible for an income compliance refund, update your details.

How to manage your Child Support through coronavirus (COVID-19)

6 July 2020

If you have a child support assessment and your situation has changed because of coronavirus (COVID-19) you need to tell us.

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