What you need to know as a Centrepay customer
It’s important that you know your rights and obligations so you can make the most of Centrepay.
How we can help with family and domestic violence
If you or someone you know is affected by family and domestic violence, we can help you access our payments and connect you to other support.
Western Australia Tropical Cyclone Narelle, March 2026 support
If you’ve been directly affected by this disaster, we have Australian Government Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) to help you.
Additional support available for Northern Territory Flooding, February to March 2026
If you’ve been affected by this disaster, we have Australian Government Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) to help you.
Add a target amount or end date to your Centrepay deductions
If you use Centrepay to pay for goods and services, you may need to add mandatory conditions to your deductions. Most deductions need to have these conditions by 4 May 2026.
There are things you need to do after claiming the Tertiary Access Payment
Make sure you’ve done these things to avoid your Tertiary Access Payment (TAP) claim being delayed or rejected.
Cancel your acting arrangement when you no longer need help
If you have an acting arrangement and no longer need help with Centrelink, Medicare or Child Support, you should cancel it.
Get help with child care fees for school holiday care
Child Care Subsidy (CCS) can help with the cost of child care, before and after school care, and holiday care.
Income Bank can help if you’re studying full-time and working
Your Income Bank credits can offset your income, so you keep more of your student payment while you work.
More Parental Leave Pay days from 1 July 2026
For a child born or adopted from 1 July 2026, your family can get 130 days of Parental Leave Pay.