Check and update your family income estimate
If you get Family Tax Benefit (FTB) or Child Care Subsidy (CCS), check and update your family income estimate now so you don’t get overpaid.
Our staff can help you with your aged care matters
We offer free face to face appointments with our service centre staff and Aged Care Specialist Officers (ACSO).
Tell us if you or your care receiver goes overseas
If you get Carer Payment or Carer Allowance, you need to tell us if you or the person you care for leave Australia.
Check if you still need someone to act for you
Now is a good time to check the acting arrangements you set up when you first arrived in Australia.
Track your claim for a student payment
You can check the progress of Youth Allowance, Austudy and some ABSTUDY claims online without having to call or visit us.
Auslan On-Demand for customers who are deaf and hard of hearing
We’re now offering Auslan On-Demand at most service centres so customers who are deaf and hard of hearing can access our services more easily.
Help for people experiencing family and domestic violence
There’s help available if you or someone you know is experiencing family and domestic violence or abuse. It doesn’t discriminate and can happen to anyone.
Check what payments you could get if you’re studying, training or doing an apprenticeship
If you’re changing from looking for work to study, you may be eligible for other payments from us.
Tips to help you claim a student payment
Do these 4 things to stop your claim from being rejected.
Tell us if your circumstances change
If you get Age Pension, it’s important to tell us if your circumstances change.