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How to protect your myGov account
Your myGov account has security features that protect your information, but there are extra steps you can take to protect your account.
Make sure your myGov password and PIN can’t be easily guessed and are different to your other online accounts.
Choose a sign in option that makes it harder for scammers and fraudsters to access your account. Sign in options include:
- getting security codes sent to you by SMS
- getting security codes using the myGov Code Generator app
- signing in using your Digital Identity.
Find out more about protecting your myGov account and sign in options on the myGov website.
How to get a new Medicare card or number
If you’ve been notified that your Medicare card number has been exposed in a data breach, you can get a free replacement Medicare card.
You can get a replacement Medicare card or a new Medicare number using either:
- your Medicare online account through myGov
- the Express Plus Medicare mobile app.
To do this:
- Sign in to myGov.
- Select get a replacement and follow the prompts.
If you get a new Medicare card number, your old card will then no longer be valid.
You can access and use a digital copy of your new Medicare card straight away. You can do this in the Express Plus Medicare app or your myGov app. Find out how to get a digital card.
We’ll send your new card to you in 3 to 4 weeks.
What to do if your concession card is exposed
If your concession card has been exposed by a data breach, you don’t need to get a replacement card.
If you’re concerned about your Centrelink Reference Number (CRN) being exposed, you can ask us to put additional authentication measures in place to protect your Centrelink information.
You can continue to use your concession card to receive cheaper health services, medicines, and discounts at participating organisations.
What to do if your Child Support number is exposed
If your Child Support Reference number (CSRN) has been exposed, we’ll put additional security measures in place to protect your Child Support information.
Call us on the Child Support enquiry line so we can note that additional security measures are required when you contact us.
How to set up a secret password
You can choose to have a secret password added to your Medicare, Centrelink and Child Support records. This is an extra level of authentication.
You will have to say the secret password to us when you speak with a Service Officer over the phone and in person. Never disclose your secret password to anyone until you’re certain it’s a Services Australia staff member.
You’ll need to phone us or visit a service centre to have the password added.
How to lock your online accounts
You can ask us to lock access to your Centrelink, Medicare, and Child Support online accounts, phone self service and our Express Plus mobile apps.
You need to phone us or visit a service centre in person to have these locks applied.
You can cancel your Medicare online account online. This will also cancel your Express Plus mobile app, if you have one. If you want to cancel your Medicare online account, you will need to provide a reason.
How to check for suspicious activity
Monitor your online accounts for unusual activities. Find out how to view your myGov account history.
If you find anything suspicious, including unexpected errors when you try to navigate to your linked services, contact myGov or your linked service.
If you notice suspicious activity on your Services Australia accounts, call our Scams and Identity Theft Help Desk immediately.