How to use

You can log in to Business Hub using your Provider Digital Access (PRODA) username and password.

Once you log in, you can access services and manage personnel.

Access services

You can access the following online services to update or access information:

• Cape York enhanced Income Management Services
• Centrelink Confirmation eServices
• Centrepay
• Child Protection Income Management and enhanced Income Management Services
• Customer Information Release Service
• Electronic Verification of Rent
• Employment Separation Certificate Services
• Government Contracted Doctors
• Group Payment Schedules
• Income Management
• Organisation Nominee Online Services
• Paid Parental Leave Scheme
• Supporting People at Risk Income Management and enhanced Income Management Services.

Asking a question

If you need help, select Ask a question from the bottom of the Business Hub homepage. Our virtual assistant will answer a question or direct you to a user guide.

Managing personnel

Personnel are individual employees from your business with access to services in Business Hub.

All personnel must have their own individual PRODA account. Personnel may act on behalf of multiple businesses from their individual PRODA account.

Your business will need to identify at least one access manager in Business Hub. This person is responsible for managing who in your business has access to services in Business Hub.

If you need access to Business Hub services, talk to your access manager. You’ll need to give them your verified PRODA Registration Authority (RA) number.

If your business transitions from Centrelink Business Online Services, you may not have an authorised officer or access manager. If so, your business will need to contact us.

What roles apply

The roles you can allocate depends on the services your business is approved for.

Access manager

An access manager can do the following:

• manage system access for personnel using Business Hub services on behalf of the organisation
• delegate the authorised officer role to other personnel
• add or remove personnel
• add and remove roles that determine what services personnel can use on behalf of the business
• manage their own access to services
• assign the access manager role to other authorised representatives of the business.

Authorised officer

An authorised officer can do the following:

• manage system access for personnel using Business Hub services on behalf of the organisation
• manage access managers
• delegate the authorised officer role to other personnel.

Contact officer

A person who acts as a key contact on behalf of the organisation.

Online correspondence

A person who receives letters on behalf of the organisation.

Update organisation details

A person who updates the organisation’s physical or postal address.

How to add or remove personnel

To add, edit or remove personnel you must be an authorised officer or access manager and follow these steps:

1. Log in to PRODA.
2. Select the Business Hub tile.
3. Select Organisation.
4. Select Manage personnel and make your updates.

How personnel can update their details

1. Personnel can update their contact email and phone number for Business Hub by following these steps. We will use this to contact you about Business Hub services.
2. Log in to PRODA.
3. Select the Business Hub tile.
4. Select My profile from your name in the header.
5. Enter your details and select Submit.

This will not update the details in your individual PRODA account. You will need to log in to PRODA and update your details separately.