How to use the portal

Information and resources to help you use the Aged Care Provider Portal.

You must have cookies and JavaScript enabled in your browser for the portal to work.

Accessing information

You can use the portal to access event, claim or payment data from the last 24 months.

If a provider logged a care recipient’s event details using a paper form more than 24 months prior, it may not show in the portal. This includes entry and leave events.

You may see inconsistent information between a submitted event and the claim if a provider submitted a manual adjustment. Up to date information will always show in the claim. If you need these details, contact us.

Which care recipient ID to use

To help you identify a care recipient’s history, you’ll see up to 3 different kinds of care recipient IDs in the portal.

If you’re a residential care provider, you can still use the SPARC ID when you contact us. There’s no need to change your records over.

You’ll be able to use the care recipient ID or SPARC ID when you search for a care recipient.

If you need to upload files

If you’re a Home Care Package provider, you can import files in the portal. You can do this to submit invoice amounts and report Commonwealth unspent amounts for multiple care recipients at once.

Other care types can’t upload files in the portal.

If you can’t submit events using business 2 government software, you’ll need to submit events (like ACFIs) through the portal.

2 year variation rule for current care recipients

There’s a 2 year limit to change an event through the portal after the end of a payment period. Read more about the 2 year variation rule.

70 day limit for departed care recipients in Home Care

If you’re a Home Care Package provider, you have 70 days to make any care event changes after a person departs your care. This excludes invoice amounts that can’t be changed. Read more about managing departures and the 70 day limit.

Page last updated: 10 December 2021