How to use the portal

Information and resources to help you use the Aged Care Provider Portal.

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Accessing information

You can use the portal to access event, claim or payment data from the last 24 months.

If a provider logged a care recipient’s event using a paper form more than 24 months ago, it may not show in the portal. This includes entry, leave and departure events.

Which care recipient ID to use

To help you identify a care recipient’s history, you’ll see up to 3 different kinds of care recipient IDs in the portal.

If you’re a residential aged care provider, you’ll need to use the Care Recipient (CR) ID when searching for a care recipient and when you contact us. You may need to add the CR ID to your records.

If you need to upload files

If you’re a Residential Aged Care provider, you can upload supporting documentation for Oxygen or Enteral Feeding Supplement directly into the portal. To avoid payment delays, make sure you have all documentation ready, including a completed AC011 form and medical certificate.

If you’re a Home Care Package provider, you can import files in the portal. You can do this to submit invoice amounts and report Commonwealth unspent amounts for multiple care recipients at once.

Other care types can’t upload files in the portal.

If you can’t submit events using business to government (B2G) software, you’ll need to submit events (like ACFIs) through the portal.

2 year variation rule for current care recipients

There’s a 2 year limit to change an event through the portal after the end of a payment period. Read more about the 2 year variation rule.

70 day limit for departed care recipients in Home Care

If you’re a Home Care Package provider, you have 70 days to make any care event changes after a person departs your care. This excludes invoice amounts that can’t be changed. Read more about managing departures and the 70 day limit.

Page last updated: 1 October 2022